Helpwise - Features

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Do things you couldn't do inside Outlook

Outloook is useless when it comes to providing collaborative email support. Helpwise provides a unique solution modeled after Outlook's simplistic user experience.

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Collaborate without sharing passwords or forwarding/ccing emails

Gone are the old ways of sharing passwords to access company email accounts like info@ or help@.
Use Helpwise to create multiple logins and build a better system of accountability by keeping track of conversations between all your team members and customers.

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Automatically assign conversations to team members

With Helpwise's smart assign feature and automation rules, conversations get assigned to your team automatically based on conditions set by you. It can be either workload, specific keywords in the conversation, recipient address, working hours and more.

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Manage conversations from other channels in a centralized place

The modern customer is using multiple channels to interact with businesses. It only makes sense for you to go multi-channel as well. Using Helpwise, you can centralize communications from multiple channels and manage Email, SMS, Live Chat, Whatsapp, Facebook, and Instagram messages easily.

Trusted by over 5000+ users

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Steven B

Business Owner

After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.

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Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

Have Questions?

Experience world class support that our customers rave about. We're here to see you grow. Reach out to us via Live Chat or check out our help docs.