Collect customer feedback and ratings using CSAT surveys
Create and share customer satisfaction surveys to gather customer feedback and measure their satisfaction ratings easily with CSAT.
Automate customer feedback collection
Easily set up a CSAT survey and automate the collection of customer feedback:
- Create customer survey templates.
- Send CSAT surveys to your customers.
- Automate customer review collection.
Measure customer satisfaction ratings
Track and measure scores for all your CSAT surveys. No need to use any 3rd party survey/feedback collection apps.
- Check how did your customer score you.
- Check the customer feedback.
Analyze team performance
Improve customer support performance by analyzing customer satisfaction scores for specific team members.
- Ask customers to score your support agents' performance.
- Analyze customer scores and their responses.
- Improve team performance based on customer feedback.
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Business Owner
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Web Designer
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
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