Personalization is important for client servicing teams which is why Helpwise allows you to provide a seamless experience across multiple channels like Email, Social Media, Whatsapp, SMS & Live Chat from just one platform.Try For Free
A consultancy/agency's job is to provide the best possible service to
each client every minute, every day of the year.
This is why every consultancy/agency needs powerful client communication software that does the heavy lifting for them.
Why haven’t we received any update on the project? We are way behind deadline because of you.
We’re looking for a full service marketing agency for our e-commerce business.
What all services do you provide besides digital marketing?
Hey @John, the client is asking for an update on the designs. How much more time is it going to take?
A successful agency is one that reduces team workload and yet is able
to provide a hyper-personalized experience to their clients.
Start using Helpwise, an innovative communications hub that centralizes customer communication from different channels and allows your team to collaborate on conversations easily.
Here are the top features that every modern Saas company needs in its communications stack.
Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.Read More
Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.Read More
Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.Read More
Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.Read More
Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.Read More
Connect your favourite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into a powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.Learn More
Helpwise allows you to respond to client emails in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.
Automate tasks like assigning client emails to respective team members, replying, tagging specific conversations and more. Helpwise helps in reducing hard work and fostering smart work.
Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.
Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.