Helpscout is not helping you anymore
What makes Helpwise Shared Inbox the best Help Scout alternative?
Help Scout's inefficiencies make it a difficult product to use
While Help Scout makes email support easy, many customers have raised concerns about its complex UI, reporting, and support experience. It also does not fully support a Unified view to view all channels and inboxes in a single place, thus limiting its omnichannel capabilities.
Helpwise makes it easy to manage customer communication
Setting up your customer support center is super easy with us. In just a few minutes, you can start connecting with your customers through Email, Live Chat, Social Media, WhatsApp, Calls, and SMS! At Helpwise, we're all about giving you personalized support. No pre-packaged answers here; we're always here to help you with exactly what you need.
What our clients say about us
Abe C
G2 Review
“Does what Help Scout does but this one is more superior and advanced”
I like that you can add channels like Twilio, Facebook, Instagram, and WhatsApp. Perfect for managing your email and social media inbox in just one app!
Abraham
G2 Review
"Great Alternative for Help Scout"
You can make rules for automation, create saved replies, you can snooze and schedule a reply or email, create embeddable forms, has a file manager, and so much more!
June W
G2 Review
"Excellent Product & Customer Service"
I've used many ticket systems including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input.
Ever feel like big software companies don't care about their users?
You don't want provide a bad customer experience, nor do you want your teams to be overburdened with work. But choosing the wrong software ends up hurting your process more than it helps.
Deal with incredibly poor service standards
“The support staff is very disappointing. Pre-sales is non-existent. So if you have questions good luck trying to get them actually answered. I sent several inquiries about trying to speak with someone about my very specific use case. And only got generic canned responses.”
Verified Help Scout review on G2.com
Have to deal with a bug riddled experience on Help Scout
“The automatic workflows don't always seem to work correctly and Help Scout can occasionally be glitchy. When you go to reassign you can only do one action at once and the ticket disappears from your view as soon as you select an option.”
Verified Help Scout review on G2.com
Are paying for “a Glorified Gmail Help Desk ... Nothing more"
“The system is slow. The volume of emails we deal with (which is not great by standards of comparison to other SaaS companies) is too high for the infrastructure of HS servers. As told to us by their CS team. The workflow mechanisms do not function accurately.”
Verified Help Scout review on G2.com
People who use Helpscout say they’re “paying for a Glorified Gmail, nothing more”
This is why customers choose Helpwise over Help Scout
Help Scout's not-so-unified experience
HelpScout provides Email, Live Chat and Social media, and integrates with SMS and Calling providers; Whatsapp is not supported. Helpscout's unified view isn't very flexible - Your team can't pick and choose which inboxes to see together, which might limit how you manage your customer interactions.
One view for all your conversations
Effortlessly manage and track interactions across Email, Live Chat, WhatsApp, SMS, Calls and Social Media from one place - with Helpwise's Universal Inbox. Your teams can create custom views that merge two or more channels as well as their personal inbox to work efficiently.
Configure shared inboxes manually
Setting up email inboxes with Help Scout involves manual work, like email forwarding and DNS configuration. Importing old emails isn't straightforward, so you can lose some important context. Also, there's no two-way sync, so actions taken directly in Gmail or Outlook (like sending emails) don't show up in Help Scout, and vice versa.
Two-way sync with Gmail or Outlook
Set up your Gmail and Outlook inboxes in less than 2 minutes. Our two-way sync makes sure everything you do in Helpwise shows up in Gmail/Outlook, and the other way around. Plus, you can easily bring in all your past data, like old emails, contacts, labels, and folders.
Keep a track of your pending items manually
Helpscout allows a 'Pending' status for your conversations, but no way to set up follow up reminders. It also does not categorise all the conversations waiting for a reply, making it easier to miss out on replying to them.
Follow up and reply on time
Resolve inquiries effectively with features like Snooze in Helpwise, which allows you to mark conversations for later follow-up. Ensure no customer is left waiting by using the 'Awaiting Reply' feature which organizes unanswered customer conversations automatically.
Simple pricing plans that stick with you forever
No need to worry about random price changes to your plan. Once you select a plan, the pricing will stay the same even if we change or introduce new plans.
 PRICING
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Helpwise Premium
$23 per user per month |
HELPSCOUT Pro
$40 per user per Month |
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| Email, Live Chat and Social Media | 
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| Whatsapp and Native Cloud Phone System |
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| Single inbox for all channels |
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| Help Centers |
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| Auto-assignment (round robin etc) |
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| Shared Drafts |
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| SLAs |
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| Automation Rules |
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| AI features like paraphrase, summarize |
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| AI auto prioritization |
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| Chatbots & chat pop-ups |
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| File Management |
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| Service reports, analytics & CSAT |
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| Productivity features (Tags, Mentions & Notes, Collision Detection) |
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| Web & Mobile Apps |
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| Desktop App | |
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| Native & Custom integrations |
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| Annual Savings By switching to helpwise |
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$1,800 |
G2 Rating
G2 regularly publishes reports comparing top business solutions based on ratings given by those products' customers.
Migration as easy as cancelling your Help Scout subscription
Our one-click migration services paired with dedicated customer onboarding & success managers will leave you wondering as to why you didn't make the switch sooner.
Getting started takes 5 minutes
Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.
Schedule a Demo
G2 rating
4.75