Manage customer communication across multiple channels from a single
place with your team members.
Using Helpwise, sort conversations by tags, do performance analysis of your team members and more.
Assign conversations to team members, and create accountability or collaborate with them on customer queries. Notes & Mentions allow for faster internal team communication and quick query resolution.
With Helpwise's smart assign feature and automation rules, conversations get assigned to your team automatically based on conditions set by you. It can be either workload, specific keywords in the conversation, recipient address, working hours and more.
After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.