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Want to manage your customer communications using Slack?

Get notifications on specific slack channels and manage your customer communication channels by replying to those notifications directly from Slack.

Slack-Integration
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  • Free

    Starter plan starts at $45/month

  • Developed by
    ico-account Helpwise
  • More Info
    ico-document Documentation

Description

By integrating your Slack account with Helpwise, you can track real-time Helpwise activities directly from your Slack channel. Helpwise automatically sends messages about various activities in your Slack channel.

Things you can do using the Helpwise-Slack integration:

  1. Track incoming conversations in your slack channels.
  2. Track conversations you were mentioned in on Helpwise directly from Slack.
  3. Get notified in Slack when a Helpwise conversation is assigned to you.
  4. Take action on helpwise conversations like assigning, deleting, and closing queries directly from Slack.
Help Agents work faster

Easily take actions like assigning, closing, & deleting Helpwise conversations directly from your Slack channel and reduce app switching time.

Quick and easy setup

Integrating Slack with Helpwise takes less than 30 seconds. Just click on Connect Slack, follow the on-screen instructions and set up the integration without too much hassle.

Easy access to customer messages

Get notified about customer messages or any activity happening on a customer conversation directly inside Slack.

Trusted by over 5000+ users

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Abraham C

Social Media Manager

Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.

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Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

Have Questions?

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