Improve your customer support by analyzing team performance, query management reports, customer satisfaction reports and more.
Take a deep dive into how your agents are performing, find inefficient agents or reward productive team members with good customer satisfaction scores. You can also analyze query volume and overall team performance for each of your channels.
With metrics like response times, first response times, resolution times, customer satisfaction scores, hourly conversation volume and filtering options like date, tags, & channels, you can find opportunities where you can improve your performance. Even a little improvement can have a huge impact on customer satisfaction and retention rates.
As an admin or team manager, you can see real-time data for all your support channels and team
members. This will help you in staying on top of your customer support performance in real time.
You can see how many conversations are assigned, and how many are awaiting replies or are snoozed.
After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.