Helpwise allows eCommerce companies to manage communications from all platforms like Emails, WhatsApp, SMS & more in a single place efficiently.Try For Free
An E-commerce support agent's job is to keep the customers happy due to
which they are under a lot of pressure. Keeping a track of all customer
queries in a sea of conversations is time-consuming & adds to this
This is why every eCommerce team needs a powerful centralized inbox that does the heavy lifting for them.
I still haven’t received my order. Why is it taking so long?
My refund still hasn’t been processed for the item that I returned. When will I get my money?
When will this pair of jeans be available in Large size? It says it’s out of stock on your website.
How much time does shipping take and are there any shipping charges?
E-commerce companies need to provide quick, smooth and hyper-personalized
experiences. This means communication needs to be the top priority.
Helpwise centralizes customer communication on the channels. It tags & assigns conversations to relevant agents and makes it easy for you to focus on the customers and not on mundane tasks.
Here are the top features that every modern Saas company needs in its communications stack.
Assign conversations to agents who are responsible for handling specific queries. Delegate with ease and see which team member is working on which query.Read More
Declutter your inbox by creating tags that work as categories for different types of conversations. Helpwise can also apply tags automatically on new conversations based on the content.Read More
Automate mundane and repetitive tasks like assigning, tagging, and closing conversations by setting up workflows using Automation Rules. Helpwise will handle the workload for your team.Read More
Set up knowledge bases containing articles that can be shared with your customers. You can create Help centers for customer onboarding, internal documents etc.Read More
Collaborate on replying to client queries with your team members by mentioning them in conversation notes. Mentions will notify them that they have been mentioned by you.Read More
Connect your favorite tools using native integrations, third-party integrations or our custom app feature and turn your Helpwise shared inbox into a powerhouse. Integrate calendars, task management apps, and top CRMs and interact with them directly from your inbox.Learn More
Helpwise allows you to respond to customer conversations in a collaborative manner. You can share drafts, see which team member is reading the same conversation and have discussions with your team right inside a conversation thread.
Automate tasks like assigning customer conversations to respective agents, replying, tagging specific conversations and more. Helpwise helps in reducing hard work and fostering smart work.
Helpwise allows businesses to manage customer conversations from multiple channels in a centralized platform. It also improves the context so that you're able to provide streamlined support irrespective of the channel.
Integrate top integrations like Stripe, Salesforce, Pipedrive and more. Fetch and update customer details directly from your Helpwise inbox. Any information update that is done by your team is reflected on both platforms.
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.