Helpwise - Features

Tag queries and keep your support team organized

Tag conversations to keep everything organised and easy to track. Helpwise can also automatically tag queries based on the content of the conversation.


Categorize important conversations

Declutter your mind and your customer support queries by tagging important queries like refunds, bugs, support issues and more. This will help you in finding relevant conversations quickly and easily.


Automated conversation tagging

Using a combination of automation rules and Helpwise's in-built content based auto-tagging feature, you can let Helpwise handle the workload of tagging conversations so that you can focus on servicing your customers.

Get insights into types of queries using tag-based reporting

For any customer-oriented business, it is important for them to understand what kind of queries they get and their volume. Helpwise's reporting feature allows you to get insights on tagged conversations which can be filtered using time periods and channels for better granularity.


Trusted by over 5000+ users

Steven B

Business Owner

After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

Have Questions?

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