Is Gmelius slowing you down?

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Is Gmelius slowing you down?

What makes Helpwise Shared Inbox the best Gmelius alternative?

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Gmelius makes it difficult to get things done in time..

You spend countless hours just figuring out the platform. You waste a lot of money for just a glorified Gmail experience that's worse than Gmail itself. For a platform that prides itself on allowing simplified teamwork, its users end up complicating their work instead.

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Helpwise makes it easy to manage customer communication

Instead of complicating the onboarding steps, we make it easy for you set up your customer support center in minutes. Helpwise provides the kind of support it expects its customers will be able to provide using Helpwise i.e. in a cost and time-effective manner.

What our clients say about us

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Brooke R

G2 Review

“Helpwise is great for Team Inbox and Support across various channels”

It is reliable, supports integrations and enables us to provide support across multiple channels. It works well and is constantly improving.

G2
Nate A

G2 Review

"Excellent Helpdesk app at an affordable price!"

I've tried several helpdesk apps and landed with this one due to the simplicity and features match exactly what I am looking for. It works like Gmail except is a lot more powerful.

G2
Shade O

G2 Review

"Easy to set up and use!"

I love the fact that the interface is very similar to Gmail so it not hard to get familiar with the platform. In addition, the fact that we can set different permissions for each team member is great!

Ever feel like big software companies don't care about their users?

You don't want provide a bad customer experience, nor do you want your teams to be overburdened with work. But choosing the wrong software ends up hurting your process more than it helps.

Need to be prepared to pay for wacky price changes to their Gmelius subscription plan

“Pricing was increased without warning, and took away existing functionality less than a year after our original plans. The web app definitely has some rough edges.”

Verified Gmelius review on G2.com

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Deal with a clunky and slow in-app experience on Gmelius

“It's really slow. I mean really slow. If you have a few thousand follow-up's in place, and you want to modify a specific sequence, it might take up to 7 minutes to load.”

Verified Gmelius review on G2.com

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Constantly miss emails and are unable to provide timely support to their own customers

“The concept doesn't pull through in the actual execution. We had nothing but problems when we put Gmelius into play. Emails were going to random places in the Gmail boxes that were not easy to be found, so things were getting missed.”

Verified Gmelius review on G2.com

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People who use Gmelius say it has “too many issues”

This is why customers choose Helpwise over Gmelius

Service more customers instead of being limited by platform incapabilities
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Gmelius works on top of Gmail only

With Gmelius, you can manage Gmail conversations only. This means Gmelius can't build any 3rd party integrations. You will need to build complicated zaps using Zapier to integrate your CRMs and other tools.

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Helpwise is channel independent

Helpwise allows you to connect multiple channels like Gmail, Outlook, Social media, Live Chat, Whatsapp, SMS & more to its platform. You can connect your CRM using our native integrations which sync data both ways.

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You can't create Help centers using Gmelius

Gmelius doesn't provide the ability to create a help center for your customers. Help centers are useful when you want to create a repository of self-help articles & proposals and share it with your customers.

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Set up smart self-help articles using Help center in Helpwise.

We offer you the ability to create knowledge bases for free. You can easily create how-to articles or proposals for your clients. These articles are fully customizable too!

Reduce team burden and automated customer education
Ensure fast responses with rules for unactioned conversations
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Can't set up Service Level Agreements (SLAs) on Gmelius

While Gmelius does allow you to create SLAs, you can only add a tag to unactioned queries which can easily be done by rules. You can't automate actions based on conditional logic.

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Set up time-based rules using SLAs in Helpwise

With Helpwise, you can set up SLAs that will take actions like escalation to an available agent, tagging, replies etc if a conversation stays unactioned for a certain time period.

Simple pricing plans that stick with you forever

No need to worry about random price changes to your plan. Once you select a plan, the pricing will stay the same even if we change or introduce new plans.

SHARED INBOXES 10 Unlimited
HELP CENTER ico-check ico-minus
WEBSITE CHAT WIDGET ico-check ico-minus
WEBSITE ENGAGE ico-check ico-minus
SMS INBOX ico-check ico-minus
WHATSAPP (POWERED BY TWILIO) ico-check ico-minus
SOCIAL MEDIA (FACEBOOK & TWITTER) ico-check ico-minus
INTEGRATIONS (CRM + ZAPIER) ico-check NO CRM's
UNIFIED INBOX ico-check ico-minus
Annual Savings
by switching to Helpwise
$480

G2 Rating

G2 regularly publishes reports comparing top business solutions based on ratings given by those products' customers.

Migration as easy as cancelling your Help Scout subscription

Our one-click migration services paired with dedicated customer onboarding & success managers will leave you wondering as to why you didn't make the switch sooner.

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Getting started takes 5 minutes

Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.

Schedule a Demo
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G2 rating

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