Have discussions related to the specific customer query right inside the conversation thread by mentioning your team members or leaving notes.
Need a team member's help in replying to a customer query? Want to update a team member about a customer's issue? Using notes and mentions, you can easily ping your team member in a conversation thread internally, detailing the issue while your team member has the full context of the conversation.
Getting mentioned by a lot of team members in conversations constantly? Finding it hard to keep up with all the mentions? Using the Mentions folder, you can easily stay on top of all the queries you were mentioned in.
After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.