AI vs. Non-AI Customer Service Software: Which is Right for Your Business?

It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the…

2 years ago

How to Capture Customer Intelligence for Customer-service Led Growth

Amazon's CEO, Jeff Bezos, is known to leave one seat empty at the company's executive meetings. It's for the most…

2 years ago

Customer Service Processes 101: Complete Guide to Set up

Back in 2018, Amazon charged a Georgia-based lady (the US) a humongous US$ 7455 to deliver three boxes of toilet…

2 years ago

How to create bullet-proof Customer service-led growth strategy

In his book, the “The Art Of War,” Sun Tzu said, “Strategy without tactics is the slowest route to victory.…

2 years ago

The Ultimate Guide to Customer Service Led Growth

When it comes to creating a world-class customer experience, many companies could learn a thing or two from the Happiest…

2 years ago

Customer Service AI: Most Complete Guide to Deploying It

It's the early 2000s. Flip phones were all the rage, dial-up internet was still a thing, and the sound of…

2 years ago

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