69% of managers state that they're not comfortable communicating with their employees. If this is how managers feel, then it's…
Customer service affects every single business on the planet. Whether you're selling a product, providing a service, or otherwise, the…
Your business is growing, and even though this is always what you have wanted, the growth comes with stress. Managing…
How does your customer service team cope with thousands of support requests? Do you have a catch-all email address with a…
Are you looking to save your company money and provide efficient service to your customers at the same time? Have…
Does your business have a process in place to collect and review customer feedback? What about a process for taking…