While there are many reasons to have a shared inbox, there are also some drawbacks if you're not following some…
Isn’t it wrong or unfair to automate customer support? After all, who wants to talk to a robot rather than…
Over 124.5 billion business emails are received and sent per day. Emails can pile up quickly. And if you have a…
We often complain ourselves, or hear others complaining about how they did not get a reply from the support staff…