When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup…

10 months ago

How to Use AI for Becoming Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure…

10 months ago

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right?…

10 months ago

How to Succeed in AI-Driven Customer Service Job Market (Guide for Agents)

AI is not just a buzzword anymore. It's transforming every industry from healthcare to finance and, of course, customer service.…

10 months ago

Why is Internal Communications Process Crucial for CS Team?

As a business leader, your north star objective is to make your brand a household name. To achieve that, you…

10 months ago

Customer Success Process 101: How to Define an Effective One

Your brand’s success depends on somebody else’s success. In a world where people have zillions of options, you cannot rely…

10 months ago

Stop sharing email accounts, start using shared inbox for your team emails.

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