Did you know 62% of consumers prefer a customer service bot rather than waiting for human agents to answer their…
You've finally decided on implementing customer service software. You go out into the market, and there are hundreds of suppliers.…
Adding a contact form on your website is good, but it’s not enough if you want to provide exceptional customer…
From social media to group meetings, you'll see conversations around the upcoming recession. There are evident signs of the world…
The world of Customer Experience (CX) is evolving. The recent introduction of Artificial Intelligence (AI) in the CX industry has…
ChatGPT has amazing potential for customer service However, despite popular belief, customer service teams still can’t fully automate customer request…