Bani Kaur

When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup…

1 year ago

How to Use AI for Becoming Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure…

1 year ago

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right?…

1 year ago

How to Succeed in AI-Driven Customer Service Job Market (Guide for Agents)

AI is not just a buzzword anymore. It's transforming every industry from healthcare to finance and, of course, customer service.…

1 year ago

Why is Internal Communications Process Crucial for CS Team?

As a business leader, your north star objective is to make your brand a household name. To achieve that, you…

1 year ago

Customer Success Process 101: How to Define an Effective One

Your brand’s success depends on somebody else’s success. In a world where people have zillions of options, you cannot rely…

1 year ago

Stop sharing email accounts, start using shared inbox for your team emails.

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