AI is not just a buzzword anymore. It's transforming every industry from healthcare to finance and, of course, customer service.…
It's the early 2000s. Flip phones were all the rage, dial-up internet was still a thing, and the sound of…
Did you know 62% of consumers prefer a customer service bot rather than waiting for human agents to answer their…
The world of Customer Experience (CX) is evolving. The recent introduction of Artificial Intelligence (AI) in the CX industry has…
ChatGPT has amazing potential for customer service However, despite popular belief, customer service teams still can’t fully automate customer request…