Imagine a chef without the right utensils or an architect without blueprints. That’s what it’s like when a customer service-led…
Amazon's CEO, Jeff Bezos, is known to leave one seat empty at the company's executive meetings. It's for the most…
In his book, the “The Art Of War,” Sun Tzu said, “Strategy without tactics is the slowest route to victory.…
When it comes to creating a world-class customer experience, many companies could learn a thing or two from the Happiest…