customer service

Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success

Picture this: You're on a quest for extraordinary success in your business, fueled by the power of customer service-led growth.…

9 months ago

Why Outlook is No Longer Enough for Customer Service in 2023?

Ah, Outlook. This email software has been a faithful companion to many of us for years. It's like that old…

10 months ago

Shared inboxes 101: The ultimate guide (Types + tool comparison)

Running a small or medium-sized business is like being the ringmaster of your own circus. From juggling tasks to taming…

10 months ago

When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup…

10 months ago

How to Use AI for Becoming Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure…

10 months ago

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right?…

10 months ago

Stop sharing email accounts, start using shared inbox for your team emails.

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