customer service

Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success

Picture this: You're on a quest for extraordinary success in your business, fueled by the power of customer service-led growth.…

1 year ago

Why Outlook is No Longer Enough for Customer Service in 2023?

Ah, Outlook. This email software has been a faithful companion to many of us for years. It's like that old…

1 year ago

Shared inboxes 101: The ultimate guide (Types + tool comparison)

Running a small or medium-sized business is like being the ringmaster of your own circus. From juggling tasks to taming…

1 year ago

When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup…

1 year ago

How to Use AI for Becoming Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure…

1 year ago

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right?…

1 year ago

Stop sharing email accounts, start using shared inbox for your team emails.

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