Setup Helpwise SMS inbox from Plivo Number
Helpwise allows you to create a shared SMS inbox using the Plivo Number where your team members can collaborate and give support to your customers directly from Helpwise. You can…
Continue readingSLA(Service level agreements) Rules
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingSetup Load Balancing to equally distribute conversations
Today, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
Continue readingHelpwise chat widget icon visibility control
Helpwise live chat widget allows you to connect with the visitors coming to your website. It helps in providing your customer a medium to easily connect with you Helpwise offers…
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