Gmelius, a widely used Gmail-based email productivity tool, is vital in improving business customer support processes.
With its extensive feature set, Gmelius has become popular among organizations seeking to optimize customer support workflows. However, despite its widespread usage, there are pain points that current Gmelius users encounter, including budgetary constraints, and the need for a simpler setup process.
We have compiled a list of Gmelius alternatives to address these challenges. By examining these alternatives, you can choose a solution that not only alleviates the pain points experienced by Gmelius users but also provides enhanced functionalities and a more tailored customer support experience.
Are you ready to replace Gmelius with something better? Let’s begin!
While Gmelius is a popular Gmail-based email productivity tool, small and medium-sized businesses (SMBs) may seek alternatives due to various pain points.
Here are the other common pain points users have addressed on different review sites we researched:
Gmelius is a reputed platform with multiple users relying on it for daily business needs. While users love Gmelius, there are several pain points that they have addressed in these reviews:
“While Gmelius offers a multitude of impressive features, there are a few areas that could be enhanced:
Learning Curve: As a new user, it took me some time to fully grasp the intricacies of Gmelius and unlock its full potential. Improved onboarding resources, such as video tutorials or interactive guides, would be beneficial for users to navigate and utilize all the features effectively and quickly.
Pricing Structure: While Gmelius provides a free plan with limited features, accessing its advanced functionalities requires a subscription. Although the premium plan offers excellent value, a more flexible pricing structure with options for individual users or small teams would be appreciated.“
“I wish that you could assign multiple people to an email. I wish you could separate an email into duplicate tickets – for example sometimes a customer sends one email but needs responses from various people and we can do that we just can’t assign it to various people. I would like to upgrade to be able to filter by tag, but it’s twice the price from the low to medium tier plan.”
As you can see, users have their fair share of problems with Gmelius. So, that calls for the need to look at Gmelius alternatives. After all, knowing what is available in the market is always better.
Let’s explore Gmelius alternatives.
Helpwise is the perfect Gmelius alternative. Not only does it provide you with all email support capabilities but with Helpwise, you get much more.
Helpwise provides a shared platform that allows teams to collaborate efficiently, assign and track emails, and avoid duplicate responses. With features like internal notes, collision detection, saved replies, and its newly introduced AI features, Helpwise enables seamless collaboration among team members.
Helpwise offers a more user-friendly and straightforward setup process than Gmelius, making it easier for SMBs to start quickly. Moreover, we offer voice support features which most don’t.
Helpwise provides flexible pricing plans suitable , offering a cost-effective solution without compromising essential features.
Helpwise also integrates with popular third-party applications such as Slack, CRM tools, and more, expanding its functionality and enabling seamless workflow integration.
Pricing starts at $15 per user per month.
Help Scout is another Gmelius alternative that offers a range of email collaboration and shared inbox features designed to enhance customer support and foster stronger relationships with your audience.
One notable advantage of Help Scout is its compatibility with any email platform, not limited to Gmail. This flexibility allows you to seamlessly integrate Help Scout with your existing email system, ensuring a smooth transition and uninterrupted workflow.
You can send private notes to team members for assistance and access customer information in the sidebar to better serve them. Saved replies streamline email management, while automated workflows assign and sort incoming emails, tickets, and requests.
Starting at $20/user per month, Help Scout provides a comprehensive solution for teams to enhance their support capabilities and cultivate strong customer connections.
Hiver is an email collaboration tool designed specifically for Gmail accounts. Its primary focus is assisting teams in effectively managing support@ or info@ email addresses with multiple support staff members. While Hiver requires a modest monthly fee, it provides valuable features in return.
The pricing for Hiver starts at $12 per user per month.
Front is a Gmelius alternative, designed to foster meaningful customer relationships. It serves as a comprehensive communication platform that empowers your team to provide prompt, accurate, and personalized responses on a larger scale.
By consolidating all your customer support channels into one unified inbox, such as email, SMS, social media, WhatsApp, and more, Front enables you to connect with your customers through their preferred method of communication.
The key features of Front App are:
Front offers a range of affordable options, with plans starting at $19 per agent per month.
Sortd is out of a few solid Gmelius alternatives, offering comprehensive features for managers to assign queries to team members and ensure prompt email responses. It facilitates internal notes, enabling team collaboration and contextual discussions on customer inquiries.
The Shared Team Contacts feature allows for creating and managing a customer database. Sortd is particularly well-suited for accounts management, production, and design teams, similar to Mixmax. Its Trello-style Kanban boards provide clear visibility into project ownership and progress.
It’s important to note that Sortd primarily focuses on organizing emails for improved visibility and is designed for small teams. This means that this software is not really built for scaling customer service teams.
The pricing options include a free personal plan, a $6 per user per month plan, and an $8 per user per month plan.
DragApp, much like Gmelius, presents itself as a solution to the collaboration challenges faced within Google Groups. It offers a convenient Trello-style Kanban board that allows you to track projects and tasks, enhancing your workflow effectively.
If you are accustomed to using shared labels, transitioning to DragApp may be time-consuming. The manual recreation of labels as Tags in the DragApp dashboard becomes tedious.
Compounding this challenge is DragApp’s interface, which lacks intuitiveness and requires a notable learning curve to navigate effectively.
While DragApp may not offer as extensive a selection of direct integrations as Gmelius, it does provide the option to leverage the Zapier connector, enabling integration with various relevant applications.
In terms of pricing, DragApp proves to be one of the economically viable Gmelius alternatives. With monthly plans ranging from $5 to $15 per user, it offers affordability without compromising functionality.
Keeping is a direct competitor of Gmelius and focuses on assisting customer support teams in managing their daily tasks. It seamlessly integrates with Gmail, ensuring a user-friendly experience.
Although it offers a useful Shopify integration for B2C businesses, it falls short in integrating with other project management tools like Slack or Asana, which could be beneficial.
Keeping’s cons are:
Nevertheless, Keeping adequately fulfills its purpose for small businesses. Keeping pricing starts at $8 per user per month.
Hiver is an excellent choice if you desire the simplicity of the Gmail interface combined with the robust features of a comprehensive customer support platform.
While Gmelius has been noted to have a learning curve and occasional delays in loading and syncing, Hiver offers a clean and seamless user interface that is easy for teams to learn and requires minimal training.
In addition to its user-friendly interface, Hiver provides advanced analytics to measure team performance, powerful automation to streamline routine tasks, and dynamic collaboration functionalities that foster cross-team collaboration on customer queries.
These features contribute to improved efficiency and productivity within your company.
Overall, Hiver offers a compelling solution for businesses seeking the familiar Gmail interface alongside a feature-rich customer support platform.
Kayako is another competitor of Gmelius that offers a range of features for multi-channel customer support, including email, live chat, knowledge base, and social media integration.
It also provides integration options with payment systems like Stripe and popular eCommerce platforms like Shopify, allowing businesses to view their customer’s buying journeys comprehensively.
Cons of Kayako are:
Kayako offers a three-tiered pricing plan starting at $15 per user per month, scaling up to $60 per user per month.
HelpCrunch is a support-focused platform that offers a shared mailbox, live chat, and knowledge base. However, it also emphasizes sales enablement like Sortd. Its features also cater to sales and marketing teams, enabling them to create attractive popups with personalized offers to attract potential customers.
HelpCrunch further supports the creation of email sequences and newsletters to improve conversion rates at each stage of the sales process. Pricing for HelpCrunch starts at $12 per user per month, with variations based on email credit limits within the same tier.
For instance, a plan with a 1000 email credit limit would cost $23 per user per month, while the Pro plan starts at $20 but varies depending on the chosen email credit limit. Although HelpCrunch lacks native integrations, it can still be one of Gmelius alternatives for users who overlook this limitation.
| Key features | Pricing | |
| Helpwise | Shared inbox to collaborate efficiently Internal notes and collision detection User-friendly and straightforward setup process | $15 per user per month |
| Hiver | Managing support email addresses Email tracking and assignments Shared drafts to boost productivity | $12 per user per month |
| Front | Omnichannel customer support Effortless collaboration capacity Automation to instantly assign, categorize and tirage messages | $19 per user per month |
| Sortd | Managers can assign queries to team members Internal notes enabling team collaboration Shared team contacts | $6 per user per month |
| DragApp | Trello-style Kanban board Shared labels Zapier integrations Economically viable option to Gmelius | $5 per user per month |
| Keeping | Shopify integration Agent collision detection Internal notes and shared drafts | $8 per user per month |
| Hiver | Clean and seamless user interface Advanced analytics to measure team performance Powerful automations to streamline routine tasks | $10 per user per month |
| Kayako | Multi-channel customer support Integrations with platforms like Stripe and Shopify | $15 per user per month |
| HelpCrunch | Sales enablement features Email sequences | Starts at $12 per user per month |
In conclusion, for SMBs seeking to set up and scale their customer service, Helpwise emerges as the recommended choice. With its comprehensive features, simple setup, and familiar Gmail-like interface, Helpwise provides a cost-effective and user-friendly solution to improve customer support operations. Take Helpwise for a spin and see for yourself. Sign up free here.
Some alternatives to Gmelius for email management include Helpwise, Front, Help Scout, and Hiver.
Yes, there are several software options similar to Gmelius, such as Helpwise, Hiver, Sortd, and Drag.
Helpwise, Help Scout, Front, and Hiver are Gmelius alternatives that offer similar features for team collaboration.
The pricing of Gmelius alternatives starts from $5/user/month.
Some Gmelius alternatives compatible with Gmail include Helpwise, Front and Hiver.
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