Customers today use multiple channels to engage with your business. That means they might be emailing you one day, tweeting you the next day, and messaging you on WhatsApp the day after that. Keeping track of all these conversations can be a nightmare, hence the need for software like Reamaze.
But Reamaze is not the only customer service tool out there. In fact, there are many other options that might suit your needs better, depending on your budget, team size, industry, or preferences.
In this post, we’ll show you solid Reamaze competitors, explaining some of the best Reamaze alternative options you can try. But before we begin…
Reamaze was born out of a dream by three friends – Feng, Heng Woon Ong, and Lu Wang. They wanted to bring customer relationships back to their roots for small businesses. So they created a simple, intuitive, and rewarding platform for businesses to have meaningful and effective conversations with their customers.
You hardly mention Reamaze without eCommerce businesses. Why? Because it integrates seamlessly with platforms like Shopify, WooCommerce, and BigCommerce. But that’s not all.
In short, Reamaze helps you simplify your customer support processes, improve customer engagement, and deliver exceptional customer experiences. However, is that all to it?
Reamaze is great but it’s not perfect. In fact, some users have been unhappy with certain features and performance. Here are some of the common complaints:
Reamaze has some cool features like live dashboard and chat. But they are only available on the expensive plans. Some of the chatbots are also not very smart. They can only give canned responses that sound robotic and impersonal.
Reamaze might be affordable for a small team. But as your team grows, so does the price. Reamaze also doesn’t support other languages besides English. That means you might have trouble reaching customers from other countries or regions.
Reamaze’s dashboard is cluttered with different tabs and widgets. This makes it hard to navigate and use. It also makes it hard to train new team members on how to use it. And if you are on a basic plan, you can’t customize the dashboard to suit your needs and preferences.
Looking at the cons, Reamaze might not be the best choice for you. Its flaws can affect your customer satisfaction. But don’t worry, there are other tools that do a better job. Here are 10 of them:
Helpwise bridges conversations across different channels. Designed with user-friendliness in mind, it addresses gaps some users find in tools like Reamaze, particularly when managing multiple chats and emails.
Features & Benefits:
Pricing: Remarkably affordable, starting at just $15/month.
Weakness: Lacks a desktop app and integrations with platforms like LinkedIn and Telegram. Some users also note room for improvement in contact mapping.
Best For: Small to medium-sized businesses. Especially favored by those in e-commerce and SaaS sectors.
But it’s not just our assessment. Users praise Helpwise’s unified inbox for its efficiency. The AI tools are highlighted for their timely, intelligent responses, and the analytics offer clear insights.
Reviews on G2 and Capterra highlight Helpwise’s mix of quality and affordability, making it a top Reamaze alternative and a valuable choice for if you’re seeking to enhance customer service without breaking the bank.
Zendesk Support Suite focuses on building deeper customer relationships. It’s crafted to ensure every interaction counts by maximizing the impact and value of every customer.
Features & Benefits:
Pricing: Starts at $19/month, with the most popular option at $149 per month.
Weakness: Pricing can be steep for some. It misses out on tight integrations with e-commerce giants like Shopify or BigCommerce. Plus, there’s a bit of a learning curve.
Best For: Medium to large businesses. Smaller businesses might find it on the pricier side.
Compared to Reamaze, Zendesk brings a broader toolset to the table, including extensive third-party integrations and a global support ecosystem. But this breadth comes with added cost and a bit more complexity. Still, if you’re aiming for a comprehensive solution, Zendesk is hard to overlook.
Gorgias is tailored for businesses seeking efficient and personalized support solutions. Its purpose is to make every customer interaction meaningful and impactful.
Features & Benefits:
Pricing: Basic plans start from $60/month for up to 300 tickets, scaling up to $900/month for up to 5000 tickets.
Weakness: Pricing can be a hurdle for some, especially with charges based on ticket volume. Reporting features lack depth and flexibility, and occasional reliability issues have been reported.
Best For: Given its ecommerce-centric features, it’s ideal for online retailers of varying sizes.
When stacked against Reamaze, Gorgias shines with its deep ecommerce integrations and AI capabilities. However, the pricing structure and some functional limitations might make you weigh your options.
Missive integrates email, chat, and team collaboration. Support leaders use it as a tool for enhancing productivity and ensuring communication efficiency.
Features & Benefits:
Pricing: Starts at $14/month for up to 5 users and 5 shared accounts, with restrictions on integrations, rules, and analytics.
Weakness: Formatting email text can be tricky, and some desired integrations may be missing. The free plan has limited features.
Best For: Businesses of all sizes looking for a unified communication platform.
Against Reamaze, Missive offers a unique blend of email, chat, and collaboration tools. While it may lack some integrations, its seamless switching between communication modes and robust search functionality make it a noteworthy alternative.
Gladly positions itself as more than just a communication platform; it’s a bridge to lasting customer relationships. With a mission to transform every interaction into a meaningful connection, it offers tools that go beyond mere communication.
Features & Benefits:
Pricing: Annually billed at $150/month for each Support Hero with a 10 seat minimum, or $180/month for each Support Hero with the same seat requirement.
Weakness: Pricing deters small businesses. Platform’s depth means there’s a learning curve, and integrations with popular tools like Google Calendar, Zoom, and Calendly are absent.
Best For: Businesses that see customer interactions as opportunities for relationship-building.
Although Reamaze is a strong contender in customer service, Gladly’s emphasis on deepening customer relationships through every interaction sets it apart. However, you need to weigh the benefits against the costs and learning curve.
Kustomer emphasizes a holistic view of the customer journey, presenting every interaction from the first touchpoint to the latest feedback on a unified timeline. This approach ensures personalized service and a deeper understanding of each customer.
Features & Benefits:
Pricing: Starts at $29 per user per month, with an Enterprise option at $89 per user per month.
Weakness: Pricing is steep for small businesses. Interface is considered outdated by some users, and the absence of a mobile app limits on-the-go access.
Best For: Businesses with intricate customer service needs, especially those prioritizing omnichannel support and AI-driven solutions.
While Kustomer offers robust customer view and analytics, you need to weigh these benefits against its pricing and interface design. In comparison, Reamaze seems like a more straightforward solution, but Kustomer’s depth in tracking the customer journey sets the ball rolling.
Freshdesk stands out with its intuitive interface, making customer inquiry management a breeze. Designed to seamlessly integrate with various systems, it offers businesses a unified platform to handle customer interactions.
Features & Benefits:
Pricing: Starts at $18 per agent per month, with a popular option at $59 per agent per month.
Weakness: UI can feel cluttered on smaller screens. Pricing is steep for businesses needing advanced features such as AI offerings. Inconsistencies in customer support responsiveness.
Best For: Small to medium-sized businesses, but its comprehensive feature set also caters to larger enterprises with diverse support needs.
Weighing Freshdesk against Reamaze, the former’s strength in seamless integrations and customization might tip the scales. However, considerations around pricing and UI design are essential factors in the decision-making process.
Richpanel harnesses the power of AI to automate tasks, allowing businesses to scale their support without increasing headcount. It’s tailored for businesses aiming to provide real-time, round-the-clock self-service options for their customers.
Features & Benefits:
Pricing: The “Starter” plan is priced at $100/month for up to 1,000 orders, while the “Regular” plan costs $300/month for up to 3,500 orders.
Weakness: Some users find Richpanel’s navigation challenging and less intuitive. It might not be the best fit for businesses without a substantial online footprint.
Best For: E-commerce businesses aiming to scale their customer service using AI and those prioritizing multi-channel communication.
Despite Reamaze offering a broad suite of tools, Richpanel’s emphasis on AI automation and a self-service portal gives it a distinct edge for e-commerce businesses focused on scalability.
DelightChat offers a multi-channel support solution, aimed at businesses and e-commerce stores with high support ticket volumes. It emphasizes quick communication, helping businesses efficiently address customer inquiries.
Features & Benefits:
Pricing: “Startup” plan is $49/month, with additional charges for WhatsApp. This plan covers 1,000 tickets/month and 5,000 marketing contacts/month, with additional costs for exceeding these limits.
Weakness: Pricing might be steep for startups or smaller businesses. Some features are basic. Lacks phone call transcription and calendar notes.
Best For: Businesses with a significant volume of support tickets across channels and those with adequate human resources for live chat support.
Reamaze provides a well-rounded customer support experience, but DelightChat emphasizes multi-channel communication, especially leveraging WhatsApp. However, potential users should weigh the benefits against its higher pricing and some missing features, like phone call transcription, before making a decision.
Help Scout is designed to enhance customer service through its shared inbox, live chat, and AI-powered features. It’s a tool that emphasizes collaboration and efficiency, particularly for small businesses and growing teams. Here’s a snapshot:
Features & Benefits:
Pricing: Starts at $25 per user.
Weakness: Some users find the lack of a straightforward ticketing feature and a less intuitive mailbox to be drawbacks, but these may not be significant for all users.
Best For: Small businesses and growing teams aiming to improve customer communications and support.
Help Scout stands out with its collaboration tools and AI-powered features, even when compared to Reamaze’s comprehensive offerings. Teams might appreciate Help Scout’s shared inbox and live chat for quicker customer interactions. But, the missing ticketing features could be a concern for some.
Recommendations:
After evaluating the top 10 Reamaze alternative options, each platform brings its unique strengths to the table. Whether it’s e-commerce specialization with Gorgias, ticket management prowess of Freshdesk, or the expansive client conversation capabilities of Zendesk, there’s a tool for every need.
However, when it comes to a well-rounded, feature-rich reamaze alternative that excels in multiple areas, Helpwise emerges as the best overall choice. For businesses aiming for a seamless blend of functionality and user experience, Helpwise is the go-to Reamaze alternative.
With a starting price of just $15/month, it’s an affordable solution that can significantly improve your customer service. Besides, you can try it out for free to see if it’s the right fit for your business. Don’t miss out on this opportunity to scale and streamline your customer communications with Helpwise. Start your free trial today!
Some alternatives to Reamaze for customer support include Helpwise, Zendesk Support Suite, Gorgias, and Missive, with Helpwise being a top pick for its unified communications platfrom.
Helpwise, Zendesk Support Suite and Gladly are some Reamaze alternatives that offer a live chat feature.
Gorgias and Helpwise are Reamaze alternatives that integrate well with popular CRM platforms like Hubspot and Shopify.
Helpwise is a Reamaze alternative that offers multilingual support options using DeepL integration.
If you've just started out your business, we are sure you’ve resorted to the mainstream…
Today's customer service landscape means you have to juggle multiple communication channels - such as…
Picture this: You're on a quest for extraordinary success in your business, fueled by the…
Intercom has become a game-changer in customer support, offering personalized engagement through live chat, email…
Blockbuster, a popular video rental brand, saw fame and a downfall in the early 2000s.…
With a constantly growing customer base, using a personal email address and CC’ing your support…