Move Conversations Internally!
Our customers have multiple shared Inboxes such as help@, sales@, info@, tech@, etc. at Helpwise. Every now and then, there comes a situation where customer emails help@ for a sales…
Continue readingHow Helpwise Sync with Outlook and vice-versa
Helpwise Outlook Two-way sync integrates your Outlook account on Helpwise in such a way that it syncs all of your emails between Outlook and Helpwise Helpwise Account. Once you connect your Outlook…
Continue readingReply to emails with ease using Pop-out reply
Now you can reply to your emails using the Pop-out reply. Sometimes, we get into a situation where we need to write a longer and more complicated reply, this is…
Continue readingAdvanced Search
Helpwise already has an amazing search option which can search your specific input everywhere in a conversation. Today, we announce the advanced search feature . This features allows you to…
Continue readingSetup Personal Inbox
Our engineering team released the personal inbox feature this week. Now you can manage all your emails at one place. No more switching tabs to manage your personal email at…
Continue readingCreate Help Center For Your Product
Setup Help Center of your company directly on Helpwise. Add helps articles and share with your customer while replying to their emails, SMS or WhatsApp messages. Help Center is a…
Continue readingGet notifications of activities in your Helpwise shared inbox.
You can now get the notifications of activities in your Helpwise shared inbox. Follow this guide to configure your notification preferences. Helpwise provides various options for which you can receive…
Continue readingAnnouncing Aliases in Helpwise
Aliases allow you to use multiple emails in the same shared mailbox. You can create aliases such as support@yourdomain, care@yourdomain for a mailbox such as help@yourdomain. You can choose whether…
Continue readingMake your emails more personal with Helpwise
Now you can choose how you want your name to appear in the customer’s inbox with Helpwise.
Continue readingSetup Auto Replies in Helpwise
Today, we launch auto-replies to the emails. You can configure auto replies in the rules section. You can create an auto reply in 3 simple steps: 1. Go to the…
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