Our customers have multiple shared Inboxes such as help@, sales@, info@, tech@, etc. at Helpwise. Every now and then, there comes a situation where customer emails help@ for a sales query rather than sales@.
It makes it very messy and not very customer friendly to transfer emails by cc…ing or forwarding to the correct Inbox.
We have come up with a pretty simple solution. You can move these conversations between your Inboxes internally to the correct Inbox making the whole process a lot cleaner and simple!
Now when you reply to the customer from the correct inbox, the conversation will remain in the same thread for both you and the customer! How amazing is that!
You can book a free demo session with us to see Helpwise in action here