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Effective conversation management and prioritisation are critical yet challenging responsibilities for support admins and agents in the area of customer service. Acknowledging these issues, Helpwise recently released its innovative AI-powered…
Continue readingFor support teams, delivering exceptional customer experiences is a top priority. However, responding to customer inquiries can often be time-consuming and challenging, particularly when dealing with long and complex conversations….
Continue readingWe are excited to announce the release of a new regex filter in Helpwise automation rules. Regex pattern empowers you to create more complex and precise filters using regular expressions…
Continue readingHelpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team’s efficiency. You can set up automation rules to execute certain actions or…
Continue readingAn SLA breach happens when your agents don’t resolve customer queries in time. You’ve effectively breached your promise to your customers that you’ll assist them within a specified time frame.While…
Continue readingSaved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from customers. Administrators can associate quick replies with categories, allowing agents…
Continue readingViews are like smart filters which allow teams to fetch a list of all conversations that were created using various custom filters. Views allow you to save and pin these…
Continue readingIs your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingToday, I’m excited to announce that we have added another way to auto-assign conversations equally among your team. With Load Balancing as the Auto Assignment option, Helpwise can automatically assign…
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