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Helpwise integration with Pipedrive allows businesses to seamlessly sync their customer data between the two platforms. This integration empowers teams to manage their customer support processes more seamlessly and efficiently,…
Continue readingAs part of our ongoing commitment to empowering customer support teams, we are thrilled to announce a significant update to Helpwise – the introduction of personalized views for our Universal…
Continue readingIn the fast-paced world of customer support, efficient communication is crucial for success. To address this need, Helpwise introduces some exciting updates to its voice calling. These updates aim to…
Continue readingEffective customer support is vital for businesses to thrive, but language barriers often hinder communication and productivity.With the mission to be a global go-to tool for your customer communication, Helpwise…
Continue readingHelpwise integration with HubSpot allows businesses to seamlessly sync their customer data between the two platforms. This integration empowers teams to manage their customer support processes more seamlessly and efficiently,…
Continue readingHelpwise automation rules are features that can help streamline and automate repetitive operations, thereby enhancing the support team’s efficiency. You can set up automation rules to execute certain actions or…
Continue readingTags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or issues. Using tags streamlines the support process, making it easier for support teams…
Continue readingDo you struggle to keep track of customer-specific information and personalize support experiences? If so, we have some exciting news for you. Introducing custom fields for contacts in Helpwise! Support…
Continue readingThe customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A good support team will not only solve each customer’s problem but will also…
Continue readingCustomer service agents are continuously interacting with different sets of customers to provide excellent customer service. However, with operations scaling, team leaders find it challenging to monitor and identify key…
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