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In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries and issues. They often need to escalate issues to technical teams. Hence, when…
Continue readingSaved replies in Helpwise are predefined messages that can be created for agents to quickly respond to common questions from customers. Administrators can associate quick replies with categories, allowing agents…
Continue readingUsing a 360Dialog WhatsApp number you can create a WhatsApp Shared inbox in Helpwise. You can send and receive the WhatsApp messages with the media(image, document, video, contact, location) directly…
Continue readingViews are like smart filters which allow teams to fetch a list of all conversations that were created using various custom filters. Views allow you to save and pin these…
Continue readingNow you can create Instagram Direct Messaging shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social…
Continue readingIs your team customer-facing? Want to reduce your response time? SLA is the feature for you. When clients have a request, they expect a faster response, and on the other…
Continue readingWe have released the new update of Helpwise mobile app for both android and iOS. It included lots of feature in new update which includes: Completely new user friendly interface…
Continue readingOur team is working in the direction to become a tool to power all your communications whether they’re internal or external. And with this update, you’ll be able to do…
Continue readingHelpwise files allow you to manage your all files between all mailboxes. You can see your all email attachments in the Files page. You can search your files, filter files, mark important,…
Continue readingToday, we have launched our Pabbly Connect integration. It allows you to integrate your Helpwise account with 300+ apps. Helpwise integration with Pabbly includes following Actions and Triggers: Comment Added [Trigger]…
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