Streamline your conversation management by archiving the tags
Tags in Helpwise allow for easy categorization and organization of customer conversations based on specific topics or…
Keeping you informed with SLA breach notification 🔔
An SLA breach happens when your agents don’t resolve customer queries in time. You’ve effectively breached your…
Introducing Helpwise Phone Inbox – Experience Seamless Voice-Calling Support!
In the modern business world, providing fast and effective support to customers is essential for success. A…
Helpwise Mobile app now supports Instagram
Helpwise’s mobile app now supports Instagram Direct messages as a channel for customer service. With the Helpwise…
Store custom information about your contacts with custom fields
Do you struggle to keep track of customer-specific information and personalize support experiences? If so, we have…
Keep track of support requests with a more prominent tag section in the sidebar
The customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A…
Identify trends in your conversations and analyze reports with Tag Reports
Customer service agents are continuously interacting with different sets of customers to provide excellent customer service. However,…
Quickly skim through tasks and linked conversations with ClickUp Integration!
In SaaS or other product-based companies, Support teams are on the front lines to resolve customer queries…
Revamped JIRA X Helpwise Integration – Improve cross-team collaboration
Support teams are on the front lines to resolve customer queries and issues. However, when there is…
Export Detailed Reports with Helpwise to Analyze Your Team’s Performance
Supervisors are understandably concerned about the success of their shared inboxes and the performance of team members…