Views
Views are like smart filters which allow teams to fetch a list of all conversations that were…
SLA(Service level agreements) Rules
Is your team customer-facing? Want to reduce your response time? SLA is the feature for you. When…
Facebook Comments Inbox
Now you can create Facebook comments shared inbox on Helpwise 🎉. We already had Facebook messenger in…
Shared Inbox Google Drive Integration
With Helpwise-Google Drive integration, you can directly attach files from your Google Drive Account to Helpwise Shared Inbox. Connect…
Add notes and activities to a contact
As you are already familiar with adding notes to a conversation in Helpwise, now you can add…
Smartly automate your inbox
Good news! Using helpwise rules you can automate your inboxes smartly and let Helpwise do the things…
Advanced Search
Helpwise already has an amazing search option which can search your specific input everywhere in a conversation….
Twitter Direct Messages Shared Inbox
Along with managing mention in your company’s Twitter account, now you can also manage Twitter Direct Messages….
Twitter Shared Inbox For Your Team
You can now create shared inbox for your company’s Twitter account. This helps in getting mentions from…
Wootric Shared Inbox Integration
With Helpwise-Wootric integration, you can now survey your clients to know the performance of your agents on…