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Now, staying on top of your conversations and ensuring no customer inquiry is missed is easier than ever. We’ve added a new feature to Helpwise — ‘Awaiting Reply’. Your team…
Continue readingThe customer support team handles various message types, including bugs, product feedback, complaints, and feature requests. A good support team will not only solve each customer’s problem but will also…
Continue readingWith companies operating in a hybrid work environment, dealing with an overwhelming amount of email is a reality for modern enterprises. The customer support and service teams must continually work…
Continue readingWhatsApp is an essential part of our lives, with over 1 billion monthly active users. With such widespread popularity, e-commerce and other B2C companies are quickly adopting WhatsApp for their…
Continue readingUsing a 360Dialog WhatsApp number you can create a WhatsApp Shared inbox in Helpwise. You can send and receive the WhatsApp messages with the media(image, document, video, contact, location) directly…
Continue readingHelpwise allows you to create embeddable forms for your website. This feature helps you to capture customer information on your website. You can use Helpwise Forms to create newsletter subscription…
Continue readingHelpwise allows you to create a shared SMS inbox using the Plivo Number where your team members can collaborate and give support to your customers directly from Helpwise. You can…
Continue readingA better and upgraded version of managing Gmail conversations within Helpwise. Using the Gmail Shared inbox, customers can manage their Gmail conversation with their team members on Helpwise and easily…
Continue readingHelpwise allows you to create a shared SMS inbox using the RingCentral Number where your team members can collaborate and give support to your customers directly from Helpwise. You can…
Continue readingNow you can create Instagram shared inbox on Helpwise 🎉. Customers are highly active on social media these days and providing support to customers quickly on their social media accounts…
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