Setup a SMS shared inbox in your Helpwise account using your Twilio SMS number. From Helpwise-Twilio integration you can send and receive the SMS directly from Helpwise,
Learn how to integrate your Twilio with Helpwise.
![sms shared inbox of helpwise](https://helpwise.io/updates/wp-content/uploads/2020/02/Screenshot-2020-02-20-at-1.41.35-PM-1024x530.png)
Once you successfully connected your Twilio Number with Helpwise, you can add team members to your shared inbox. Here are the list of various features of Helpwise SMS shared inbox:
- You can schedule your SMS any time.
- You can assign the specific number thread to your team member.
- You can leave a note and also mention your team member in SMS conversations.
- You can view who is currently viewing the SMS thread.
- You can also add the tag for your lead customers.
- Collision detection in SMS thread. When your team member reply to a sms then you can view who is replying the SMS thread.
For more information on Twilio integration with Helpwise for shared SMS channel, book a free demo with our product expert.