Customer Satisfaction
Helpwise now has Customer Satisfaction as a new feature! This feature helps you to find out how good your replies are from your CSAT scores. You have to create a…
Continue readingAdd notes and activities to a contact
As you are already familiar with adding notes to a conversation in Helpwise, now you can add notes and activities to contacts as well. Team users can add internal team…
Continue readingSetup Helpwise SMS inbox from JustCall Number
JustCall is a cloud telephony system that allows you to set up your online call center within a few minutes without the need for hardware telephony. You can set up…
Continue readingStart internal discussions among your team
Our team is working in the direction to become a tool to power all your communications whether they’re internal or external. And with this update, you’ll be able to do…
Continue readingHelp Center User Permissions
We have launched a new feature in which you can give permissions to your team members to access the help centers . It helps them to view and create articles…
Continue readingHelpwise Chat Engage Campaign
This guide will help you know better about the options you get while creating the chat engage campaign. There are two sections in Chat engage campaign creation. Basic Section Advance…
Continue readingHelpwise Email Engage Campaign
This guide will tell you about the options you get while creating the chat engage campaign. There are two sections in the Chat engage campaign creation. Basic Section Audience Section…
Continue readingHelpwise Files
Helpwise files allow you to manage your all files between all mailboxes. You can see your all email attachments in the Files page. You can search your files, filter files, mark important,…
Continue readingSmartly automate your inbox
Good news! Using helpwise rules you can automate your inboxes smartly and let Helpwise do the things for you. We receive hundreds of emails every day and it is hard…
Continue readingHelpwise can now Automatically tag conversations!
Sometimes you receive so many messages that you wish they were categorized beforehand. This is definitely possible with Helpwise! Helpwise can apply tags on new conversations based on the content….
Continue reading