Eya Yerks, Author at Helpwise

Shared Inbox

Differences Between a Shared Email Account and A Shared Inbox

A shared email account is a generic email mailbox with its very own email address. The email address is not associated with a dedicated user account. This means there’s no…

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Best Customer Service Tips

Here’s How Automating Customer Service Can Help Your Company

Let’s start by setting the stage. Imagine you’re in the grocery store, you buy a replacement for your favorite coffee machine. But, when you get home, not everything is as it…

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Shared Inbox

Get Better Mailboxes! Here’s How to Make the Most Out of Your Business’s Shared Inbox

While there are many reasons to have a shared inbox, there are also some drawbacks if you’re not following some guidelines. Without clear protocols in place, some emails may never…

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Customer Service Tools

Want to Automate Customer Support for Your Company? Here’s How to Do It!

Isn’t it wrong or unfair to automate customer support? After all, who wants to talk to a robot rather than a real person? In reality, automated customer support enhances the…

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Shared Inbox

Stay Connected! Here’s How Using a Shared Inbox Will Improve Your Business

Over 124.5 billion business emails are received and sent per day. Emails can pile up quickly. And if you have a team that receives communications from clients, vendors, and coworkers constantly, things…

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