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Customer Service Tools

7 posts
  • Customer Service Tools

8 Things You Need to Know About Shared Inbox

  • August 11, 2021
  • Eya Yerks
things you need to know about shared inbox
Don’t you wish everyone on your team could see all the emails you’re getting in your account? Are you tired of forwarding mass amounts of emails to respective employees every…
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  • Customer Service Tools

Here’s What Really Matters With Shared Inboxes

  • May 14, 2021
  • Eya Yerks
shared inboxes
Shared inboxes can make work easier by managing the same inbox over multiple team members.  However, understanding what really matters (and doesn’t) when it comes to shared inboxes isn’t always clear.…
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  • Customer Service Tools

How Helpwise Makes Automating Customer Service Simple

  • June 19, 2020
  • Eya Yerks
automating customer service
Customer service affects every single business on the planet. Whether you’re selling a product, providing a service, or otherwise, the paying customer requires some degree of support to build trust…
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  • Customer Service Tools

Best Email Management Software For Customer Support Automation

  • May 1, 2020
  • Eya Yerks
customer support automation
How does your customer service team cope with thousands of support requests? Do you have a catch-all email address with a brimming inbox? Are replies getting lost in the shuffle? Find…
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  • Customer Service Tools

Shared Inboxes: What Is the Advantage of Having Only One Inbox?

  • December 30, 2019
  • Eya Yerks
what is the advantage of having only one inbox?
Are you looking to increase efficiency in your workplace? Increasing efficiency in the workplace is important for businesses today. There’s no room for slacking if you’re competing against 30 million…
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  • Customer Service Tools

Get Higher Service Levels with a Shared Customer Support Inbox

  • December 28, 2019
  • Eya Yerks
shared customer support
Having good customer service can boost your bottom line, and having a shared inbox is one way you can connect better with your customers. However, not all teams will benefit…
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