Don’t you wish everyone on your team could see all the emails you’re getting in your account? Are you tired of forwarding mass amounts of emails to respective employees every…

Shared inboxes can make work easier by managing the same inbox over multiple team members.  However, understanding what really matters (and doesn’t) when it comes to shared inboxes isn’t always clear….

Customer service affects every single business on the planet. Whether you’re selling a product, providing a service, or otherwise, the paying customer requires some degree of support to build trust…

How does your customer service team cope with thousands of support requests? Do you have a catch-all email address with a brimming inbox? Are replies getting lost in the shuffle? Find…

Are you looking to increase efficiency in your workplace? Increasing efficiency in the workplace is important for businesses today. There’s no room for slacking if you’re competing against 30 million…

Having good customer service can boost your bottom line, and having a shared inbox is one way you can connect better with your customers. However, not all teams will benefit…