customer service tools

Over the past few years, there has been an epic battle forming between two customer service software – The battle of Freshdesk vs Zendesk. Both platforms power customer support for…

Struggling to choose between Help Scout and Gorgias? While both will help you step up your customer support no matter where you start from, they outperform each other in certain…

Gmail is a fantastic tool. As it is free and user-friendly, most customer service teams in businesses use Gmail for smooth communication and collaboration. Unfortunately, Gmail is built for individual…

Whether you have ten customers or a thousand, you must support your customers, solve their queries, and monitor their complaints in a timely manner. If handled seamlessly, customer engagement and…

Customer service is much more than a corporate catchphrase; it’s the foundation of successful businesses. Every interaction, every moment with your customers matters. Indeed, PwC found that 86% of customers…