Customers today use multiple channels to engage with your business. That means they might be emailing you one day, tweeting you the next day, and messaging you on WhatsApp the day after that. Keeping track of all these conversations can be a nightmare, hence the need for software like Reamaze.
But Reamaze is not the only customer service tool out there. In fact, there are many other options that might suit your needs better, depending on your budget, team size, industry, or preferences.
In this post, we’ll show you solid Reamaze competitors, explaining some of the best Reamaze alternative options you can try. But before we begin…
What is Reamaze?
Reamaze was born out of a dream by three friends – Feng, Heng Woon Ong, and Lu Wang. They wanted to bring customer relationships back to their roots for small businesses. So they created a simple, intuitive, and rewarding platform for businesses to have meaningful and effective conversations with their customers.
What makes it awesome?
You hardly mention Reamaze without eCommerce businesses. Why? Because it integrates seamlessly with platforms like Shopify, WooCommerce, and BigCommerce. But that’s not all.
In short, Reamaze helps you simplify your customer support processes, improve customer engagement, and deliver exceptional customer experiences. However, is that all to it?
Why do you need a Reamaze alternative
Reamaze is great but it’s not perfect. In fact, some users have been unhappy with certain features and performance. Here are some of the common complaints:
01. Features are limited
Reamaze has some cool features like live dashboard and chat. But they are only available on the expensive plans. Some of the chatbots are also not very smart. They can only give canned responses that sound robotic and impersonal.
02. It’s costly to scale with
Reamaze might be affordable for a small team. But as your team grows, so does the price. Reamaze also doesn’t support other languages besides English. That means you might have trouble reaching customers from other countries or regions.
03. Complicated interface
Reamaze’s dashboard is cluttered with different tabs and widgets. This makes it hard to navigate and use. It also makes it hard to train new team members on how to use it. And if you are on a basic plan, you can’t customize the dashboard to suit your needs and preferences.
Top 10 Reamaze Alternative Tools
Looking at the cons, Reamaze might not be the best choice for you. Its flaws can affect your customer satisfaction. But don’t worry, there are other tools that do a better job. Here are 10 of them:
1. Helpwise
Helpwise bridges conversations across different channels. Designed with user-friendliness in mind, it addresses gaps some users find in tools like Reamaze, particularly when managing multiple chats and emails.
Features & Benefits:
- Unified Inbox: Brings together customer queries from various channels, enhancing response time.
- Automation Tools: Minimizes manual tasks, ensuring efficient and consistent communication.
- AI Capabilities: Uses smart algorithms to prioritize agent assignment, summarizes customer conversation, automating responses for a smoother customer experience.
- Analytics: Provides actionable insights to refine and improve customer interactions.
Pricing: Remarkably affordable, starting at just $15/month.
Weakness: Lacks a desktop app and integrations with platforms like LinkedIn and Telegram. Some users also note room for improvement in contact mapping.
Best For: Small to medium-sized businesses. Especially favored by those in e-commerce and SaaS sectors.
But it’s not just our assessment. Users praise Helpwise’s unified inbox for its efficiency. The AI tools are highlighted for their timely, intelligent responses, and the analytics offer clear insights.
Reviews on G2 and Capterra highlight Helpwise’s mix of quality and affordability, making it a top Reamaze alternative and a valuable choice for if you’re seeking to enhance customer service without breaking the bank.
2. Zendesk Support Suite
Zendesk Support Suite focuses on building deeper customer relationships. It’s crafted to ensure every interaction counts by maximizing the impact and value of every customer.
Features & Benefits:
- Unified Workspace: One interface for all customer interactions, making agents’ tasks simpler.
- Messaging Everywhere: Engage on web, mobile, or apps like WhatsApp. Bots handle common queries.
- Quick Analytics: Ready-made dashboards show key service stats, with options to customize.
Pricing: Starts at $19/month, with the most popular option at $149 per month.
Weakness: Pricing can be steep for some. It misses out on tight integrations with e-commerce giants like Shopify or BigCommerce. Plus, there’s a bit of a learning curve.
Best For: Medium to large businesses. Smaller businesses might find it on the pricier side.
Compared to Reamaze, Zendesk brings a broader toolset to the table, including extensive third-party integrations and a global support ecosystem. But this breadth comes with added cost and a bit more complexity. Still, if you’re aiming for a comprehensive solution, Zendesk is hard to overlook.
3. Gorgias
Gorgias is tailored for businesses seeking efficient and personalized support solutions. Its purpose is to make every customer interaction meaningful and impactful.
Features & Benefits:
- Omnichannel Support: Seamlessly manage interactions across email, chat, phone, and social media in one platform.
- Automation & AI: Streamline workflows with chatbots, macros, and AI-driven ticket classification.
- Ecommerce Integration: Sync effortlessly with platforms like Shopify and Magento, accessing order info directly within Gorgias.
Pricing: Basic plans start from $60/month for up to 300 tickets, scaling up to $900/month for up to 5000 tickets.
Weakness: Pricing can be a hurdle for some, especially with charges based on ticket volume. Reporting features lack depth and flexibility, and occasional reliability issues have been reported.
Best For: Given its ecommerce-centric features, it’s ideal for online retailers of varying sizes.
When stacked against Reamaze, Gorgias shines with its deep ecommerce integrations and AI capabilities. However, the pricing structure and some functional limitations might make you weigh your options.
4. Missive
Missive integrates email, chat, and team collaboration. Support leaders use it as a tool for enhancing productivity and ensuring communication efficiency.
Features & Benefits:
- Seamless Integration: Switch effortlessly between email threads, chats, and team inboxes. Collaborate in real-time on drafts and tasks.
- Multi-Channel Support: Compatible with various email providers, SMS, WhatsApp, Twitter, and more, all managed from one app.
- Powerful Search: Find emails, conversations, or attachments within seconds using advanced filters.
Pricing: Starts at $14/month for up to 5 users and 5 shared accounts, with restrictions on integrations, rules, and analytics.
Weakness: Formatting email text can be tricky, and some desired integrations may be missing. The free plan has limited features.
Best For: Businesses of all sizes looking for a unified communication platform.
Against Reamaze, Missive offers a unique blend of email, chat, and collaboration tools. While it may lack some integrations, its seamless switching between communication modes and robust search functionality make it a noteworthy alternative.
5. Gladly
Gladly positions itself as more than just a communication platform; it’s a bridge to lasting customer relationships. With a mission to transform every interaction into a meaningful connection, it offers tools that go beyond mere communication.
Features & Benefits:
- Omnichannel Communication: Seamlessly manage interactions across various channels, ensuring a consistent customer experience.
- Team Collaboration: Work together in real-time, sharing insights and information to resolve customer issues efficiently.
- Customer Insights: Dive deep into customer behavior and preferences, tailoring services to meet their unique needs.
Pricing: Annually billed at $150/month for each Support Hero with a 10 seat minimum, or $180/month for each Support Hero with the same seat requirement.
Weakness: Pricing deters small businesses. Platform’s depth means there’s a learning curve, and integrations with popular tools like Google Calendar, Zoom, and Calendly are absent.
Best For: Businesses that see customer interactions as opportunities for relationship-building.
Although Reamaze is a strong contender in customer service, Gladly’s emphasis on deepening customer relationships through every interaction sets it apart. However, you need to weigh the benefits against the costs and learning curve.
6. Kustomer
Kustomer emphasizes a holistic view of the customer journey, presenting every interaction from the first touchpoint to the latest feedback on a unified timeline. This approach ensures personalized service and a deeper understanding of each customer.
Features & Benefits:
- Unified Customer View: See the entire customer journey in one timeline, enhancing service personalization.
- Conversational Support: Manage interactions across email, chat, phone, and social media. Streamline processes with workflows, automations, and AI-driven self-service options.
- In-depth Analytics: Powerful tools to track metrics like customer satisfaction, resolution time, and more. Customizable reports offer insights into service operations.
Pricing: Starts at $29 per user per month, with an Enterprise option at $89 per user per month.
Weakness: Pricing is steep for small businesses. Interface is considered outdated by some users, and the absence of a mobile app limits on-the-go access.
Best For: Businesses with intricate customer service needs, especially those prioritizing omnichannel support and AI-driven solutions.
While Kustomer offers robust customer view and analytics, you need to weigh these benefits against its pricing and interface design. In comparison, Reamaze seems like a more straightforward solution, but Kustomer’s depth in tracking the customer journey sets the ball rolling.
7. Freshdesk
Freshdesk stands out with its intuitive interface, making customer inquiry management a breeze. Designed to seamlessly integrate with various systems, it offers businesses a unified platform to handle customer interactions.
Features & Benefits:
- User-Friendly Interface: Simplifies the process of managing and resolving customer inquiries.
- Seamless Integrations: Connects effortlessly with CRM, email, chat, social media, and e-commerce platforms.
- Customizable Options: Offers a plethora of features like multiple support channels, task automation, and performance tracking.
Pricing: Starts at $18 per agent per month, with a popular option at $59 per agent per month.
Weakness: UI can feel cluttered on smaller screens. Pricing is steep for businesses needing advanced features such as AI offerings. Inconsistencies in customer support responsiveness.
Best For: Small to medium-sized businesses, but its comprehensive feature set also caters to larger enterprises with diverse support needs.
Weighing Freshdesk against Reamaze, the former’s strength in seamless integrations and customization might tip the scales. However, considerations around pricing and UI design are essential factors in the decision-making process.
8. Richpanel
Richpanel harnesses the power of AI to automate tasks, allowing businesses to scale their support without increasing headcount. It’s tailored for businesses aiming to provide real-time, round-the-clock self-service options for their customers.
Features & Benefits:
- AI Automation: Streamlines repetitive tasks, enabling efficient customer service without adding more agents.
- Self-Service Portal: Allows customers to resolve common issues instantly, anytime.
- Unified Communication: Manages interactions from email, live chat, SMS, social media, and phone calls in one centralized hub.
Pricing: The “Starter” plan is priced at $100/month for up to 1,000 orders, while the “Regular” plan costs $300/month for up to 3,500 orders.
Weakness: Some users find Richpanel’s navigation challenging and less intuitive. It might not be the best fit for businesses without a substantial online footprint.
Best For: E-commerce businesses aiming to scale their customer service using AI and those prioritizing multi-channel communication.
Despite Reamaze offering a broad suite of tools, Richpanel’s emphasis on AI automation and a self-service portal gives it a distinct edge for e-commerce businesses focused on scalability.
9. DelightChat
DelightChat offers a multi-channel support solution, aimed at businesses and e-commerce stores with high support ticket volumes. It emphasizes quick communication, helping businesses efficiently address customer inquiries.
Features & Benefits:
- WhatsApp Broadcasts: Enables businesses to send mass messages, aiding in abandoned cart recovery, order confirmations, and tracking notifications.
- Cash on Delivery Verification: Ensures order authenticity and reduces potential losses.
- Analytics ROI: Provides insights into the return on investment for customer interactions.
Pricing: “Startup” plan is $49/month, with additional charges for WhatsApp. This plan covers 1,000 tickets/month and 5,000 marketing contacts/month, with additional costs for exceeding these limits.
Weakness: Pricing might be steep for startups or smaller businesses. Some features are basic. Lacks phone call transcription and calendar notes.
Best For: Businesses with a significant volume of support tickets across channels and those with adequate human resources for live chat support.
Reamaze provides a well-rounded customer support experience, but DelightChat emphasizes multi-channel communication, especially leveraging WhatsApp. However, potential users should weigh the benefits against its higher pricing and some missing features, like phone call transcription, before making a decision.
10. Help Scout
Help Scout is designed to enhance customer service through its shared inbox, live chat, and AI-powered features. It’s a tool that emphasizes collaboration and efficiency, particularly for small businesses and growing teams. Here’s a snapshot:
Features & Benefits:
- Shared Inbox: Centralizes customer interactions, fostering teamwork.
- Live Chat: Enables real-time communication with customers.
- AI-Powered Tools: Utilizes artificial intelligence to streamline support processes.
Pricing: Starts at $25 per user.
Weakness: Some users find the lack of a straightforward ticketing feature and a less intuitive mailbox to be drawbacks, but these may not be significant for all users.
Best For: Small businesses and growing teams aiming to improve customer communications and support.
Help Scout stands out with its collaboration tools and AI-powered features, even when compared to Reamaze’s comprehensive offerings. Teams might appreciate Help Scout’s shared inbox and live chat for quicker customer interactions. But, the missing ticketing features could be a concern for some.
Comparing Reamaze alternative options
Recommendations:
- Best for comprehensive features: Helpwise
- Best for E-commerce: Gorgias
- Best for team email management: Helpwise
- Best for personalized support: Gladly
- Best for ticket management: Freshdesk
- Best for self-service: Helpwise
- Best for unified inbox: Helpwise
- Best for big client conversations: Zendesk
Best Reamaze alternative: Helpwise
After evaluating the top 10 Reamaze alternative options, each platform brings its unique strengths to the table. Whether it’s e-commerce specialization with Gorgias, ticket management prowess of Freshdesk, or the expansive client conversation capabilities of Zendesk, there’s a tool for every need.
However, when it comes to a well-rounded, feature-rich reamaze alternative that excels in multiple areas, Helpwise emerges as the best overall choice. For businesses aiming for a seamless blend of functionality and user experience, Helpwise is the go-to Reamaze alternative.
So, why not give Helpwise a try?
With a starting price of just $15/month, it’s an affordable solution that can significantly improve your customer service. Besides, you can try it out for free to see if it’s the right fit for your business. Don’t miss out on this opportunity to scale and streamline your customer communications with Helpwise. Start your free trial today!
FAQs
What are some alternatives to Reamaze for customer support?
Some alternatives to Reamaze for customer support include Helpwise, Zendesk Support Suite, Gorgias, and Missive, with Helpwise being a top pick for its unified communications platfrom.
Which Reamaze alternatives offer a live chat feature?
Helpwise, Zendesk Support Suite and Gladly are some Reamaze alternatives that offer a live chat feature.
Are there any Reamaze alternatives that integrate with popular CRM platforms?
Gorgias and Helpwise are Reamaze alternatives that integrate well with popular CRM platforms like Hubspot and Shopify.
Are there any Reamaze alternatives that offer multilingual support options?
Helpwise is a Reamaze alternative that offers multilingual support options using DeepL integration.
