Shared Inbox Archives - Page 2 of 6

When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup or a customer service organization. Indeed, every 9 out of…

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Critical Customer Service Interview Questions to Ask Potential Agents 2

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Shared Inbox

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right? Most of your clients communicate with customer service agents who…

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Why is Use Case Understanding Important for Customer Service? 3

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Why is Use Case Understanding Important for Customer Service?

Is that the sound of the stampede? No, what you are hearing is the sound of the customer service-led growth (CSLG) movement, and it is coming at full speed! The…

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Which Is the Best Shared Mailbox Management Software in 2023? (Gmail vs Outlook vs Helpwise) 4

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Shared Inbox

Which Is the Best Shared Mailbox Management Software in 2023? (Gmail vs Outlook vs Helpwise)

In today’s highly competitive market, a business communication platform needs to cover more than basic email-sending functionality. It should combine a messaging app, team management capabilities, and automation software in…

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things you need to know about shared inbox

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Shared Inbox

8 Things You Need to Know About Shared Inbox

Don’t you wish everyone on your team could see all the emails you’re getting in your account? Are you tired of forwarding mass amounts of emails to respective employees every…

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Shared Inbox

13 Tips on How to Use Your Shared Inbox to Increase Sales

If you want to stay on top of your emails, you need to read every email. You need to make sure you are responding promptly. Your work email is vital to…

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