customer service Archives

Customer Service Led Growth

Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success

Picture this: You’re on a quest for extraordinary success in your business, fueled by the power of customer service-led growth. But how do you ensure you’re on the right path?…

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Why Outlook is No Longer Enough for Customer Service in 2023?

Ah, Outlook. This email software has been a faithful companion to many of us for years. It’s like that old friend who’s always there for you, even if they’re not…

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Shared inboxes 101: The ultimate guide (Types + tool comparison) 3

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Shared Inbox

Shared inboxes 101: The ultimate guide (Types + tool comparison)

Running a small or medium-sized business is like being the ringmaster of your own circus. From juggling tasks to taming unruly projects, you’ve got your hands full! And let’s not…

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When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup or a customer service organization. Indeed, every 9 out of…

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How to Use AI for Becoming a Super Agent (Complete Guide for Agents) 5

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Best Customer Service Tips

How to Use AI for Becoming a Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure of delivering top-notch service while juggling multiple tasks at once.…

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Critical Customer Service Interview Questions to Ask Potential Agents 6

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Shared Inbox

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right? Most of your clients communicate with customer service agents who…

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