Set up Outbound Settings for your Mailbox

You need to set up outbound settings for your mailboxes which decide how Helpwise send your emails. We offer 4 types of outbound Settings: 1. Helpwise (recommended) In this method, we send emails on your behalf from our servers. This is the default method for email delivery. If you don’t verify your SPF/DKIM settings we […]

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Setting up your Mailbox on Helpwise.

In this post, we would be discussing how can you set up a mailbox on Helpwise. Helpwise Mailbox is a shared email which like support@yourdomain.com which your team uses to communicate with your customers. 1. Go to create mailbox page and enter email and its name. In mailbox Name, you can enter the name that […]

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Migrate your Front account to Helpwise

Helpwise allows you to migrate your Front account to Helpwise. Now you do not have to worry about your on-going conversations in Front, while migrating to Helpwise. Its one-click integration allows you to move your Front emails, teammates, mailboxes, notes, tags and activity logs in your Helpwise account. Follow the steps below to integrate your […]

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Migrate your Help Scout account to Helpwise

Helpwise allows you to migrate your Help Scout account to Helpwise. Now you do not have to worry about your on going conversations in Help Scout, while migrating to Helpwise. Its one click integration allows you to move your Help Scout emails, teammates, mailboxes, notes, tags and activity logs in your Helpwise account. Follow the […]

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Forward Emails from Gmail to Helpwise

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Gmail to Helpwise:- 1. Copy the Forwarding Address of your Mailbox. Helpwise gives you a forwarding email address in return when you create your mailbox or you can […]

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How to Setup Saved Replies?

Saved Replies allow you to to make templates of the predetermined messages to common questions. They help you save your time and increase productivity. Helpwise allows you to setup Saved Replies. Sending the same replies to many of your customers can be tricky because everyone has different names and email. So we came up with […]

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