Shared Mailbox For Every Team & Use Case
Bring all your team inboxes in single place. Collaborate like never before. Measure & track performance.
Champion Email Collaboration.
Goodbye Email Chaos👋
As business grows, it becomes a struggle to manage customer, sales or internal emails(billing,
hiring) across the company. And, then we make a blunder by sharing email logins among team
members. We understand the chaos that it creates because we have been through the same pain
during our previous gigs & businesses. So, this is exactly why we built Helpwise - the
shared inbox that really works!
Friendly Interface
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here.
Share Inbox, Not Password
Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!
Collaborate With Team Members
Don't shout out loud to clear your doubts before answering an email. Tag, Assign or Chat with your team members within the shared inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Distribute Work Load
Getting 100s of emails everyday? Easily share these emails among your team members and reach Inbox Zero faster.
Track Every Key Metric
Helpwise provides you detailed analytics on your email frequency, response rates & individual perfromance. So, now that you can measure it, you can easily improve it. 😎
Integrate With Business Tools
Automate processes & share information across your other businesss tools. For example, log all your phone calls & texts with the customer within the email thread. Or, fetch order details within your inbox.
Manage All Team Mailboxes From Single Dashboard
No more internal cc, bcc & forwards
As they say, teams that remain on the same page (& inbox), grow faster. Helpwise keeps your team on the same page so that you can skip internal emails & forwards.- Everyone on the team can see the email thread
- Team members can chat within the thread, like discussing pricing or features or correct reply to a pissed of customer
- Assign emails to right team members or decision makers
- Get done with emails together in less time
Seamless Team Collaboration
Assign & Tag Emails To Share Email Load
- Assign email threads to right people in the team
- Tag & Label email threads for better grouping, tracking and search
- Use saved replies to answer common queries quickly
Chat within email threads
- Chat with team members within email threads
- No more email forwarding among team members, as everyone has access to the email
- Know if someone from team is replying or viewing an email thread. Avoid duplicate and conflicting responses.
No More Embarrassing Duplicate Replies
Built-in Collision Detection
Collision is that awkward moment when two people on your team not only replied to the same customer twice, but also gave different information. Ouch!
Helpwise comes with built-in collision control functionality so no more duplicate replies.
- Track who all from your team are reading the same email thread
- See in real-time if someone from team is replying to an email
- Assign email threads to right people in the team to avoid collision for good
Get Analytics Around Emails & Agent Performance
Identify areas of improvement, and fix them
You can only improve what you can measure. Get actionable insights around performance of your agents, email queries and volume.- Everyone on the team can see the email thread
- Team members can chat within the thread, like discussing pricing or features or correct reply to a pissed of customer
- Assign emails to right team members or decision makers
- Get done with emails together in less time
Shared Inbox For Web, iOS and Android
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
Want to know how Helpwise can help your team and solve your use case?
