How to setup Twitter shared inbox?

Twitter shared inbox allows you to send and receive your Tweets and mentions right here in your Helpwise account. This helps in managing all your support mediums from one place. Here are the steps to setup this inbox: Click on the Inboxes on the top and select “Add Inbox”. Select “Twitter Inbox” from here. Give […]

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How to Import Contacts from a CSV file?

Now you can import your contacts in Helpwise, to easily send and identify the sender of a message. Follow the steps below to add contacts in your Helpwise account: Head towards the Contacts page from Manage > Contacts. Click on the upload icon beside the add new contact button and select a CSV file. After […]

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How to integrate Capsule CRM with your shared inbox?

Capsule CRM integration with your shared inbox allows you to track contact information and tasks directly from your Helpwise shared inbox. Follow the steps below to connect your Capsule CRM account with your shard inbox: Login into your Helpwise account. Click on “Automation” on the top and select “Integrations”. Now, click on “Connect Capsule” button. […]

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How to integrate Wootric with your shared inbox?

With Wootric shared inbox integration, you can embed the wootric customer feedback within your email and track the response directly in your Wootric account. Customer feedback is an important metric to keep your product growth in the right direction. Wootric allows you to easily setup the customer feedback process for your product. Follow the steps […]

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How to integrate Delighted with your shared inbox?

With Delighted shared inbox integration, you can now send customer satisfaction (CSAT) rating widget within the messages you send from the email inbox. This will allow you to easily track the feedback of your customers on the support provided via email, SMS. WhatsApp or Website chat. To setup Delighted shared inbox integration with Helpwise, follow […]

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How to setup Facebook shared inbox?

Facebook Shared Inbox allows you to connect your company’s Facebook page with Helpwise. Collaborate with your team to send replies to the direct messages received on your Facebook page. To setup Facebook shared inbox in your Helpwise account, follow the steps below: Click on ‘Inboxes’ on the top and select ‘Add Inbox’. Select Facebook inbox. Click […]

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How to integrate Agile CRM with Helpwise?

Helpwise integration with Agile CRM allows you to track contact and deals in your Helpwise shared inbox. Follow the steps below to connect your Agile CRM account with Helpwise: Login into your Helpwise account. Click on “Automation” on the top and select “Integrations”. Now, click on “Connect Agile” button. Fill the details and click on […]

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