Plivo is a cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. With Helpwise you can create a shared SMS inbox using the Plivo Number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful […]
Monthly Archives: June 2021
How to create an SLA(Service Level Agreement)
Do you receive tons of emails and want to meet your response time goals? Now you can create SLAs to reach your goals. Below are the steps to creating your first SLA. Click on “Automation” in the navbar and then click on the “SLA” option. If this is the first time you are making an SLA, you […]
How to delete a user in Helpwise
To delete a user in Helpwise, you have to follow these steps: Click on “Manage” in the Navbar Click on “Users” from the dropdown list You will now see a list of all the users in your account. To delete a user from the list, you have to follow the following steps: Click on the […]
How to set up Auto Assignment for my Inbox?
This article discusses how you can set up the Auto Assignment for your Inbox. We support the following Auto assignment strategies currently: Round RobinWith Round Robin, Helpwise attempts to assign the conversation to each team member one by one in a Round Robin manner. RandomWith Random, Helpwise attempts to assign the conversation to any of […]