This article discusses how you can set up the Auto Assignment for your Inbox. We support the following Auto assignment strategies currently:
- Round Robin
With Round Robin, Helpwise attempts to assign the conversation to each team member one by one in a Round Robin manner.
With Random, Helpwise attempts to assign the conversation to any of the available team members randomly.
- Load Balancing
With Load Balancing, Helpwise attempts to assign the conversation to the available team member who has the lowest number of assigned conversations.
Round Robin and Random are available on all plans except for the Standard Plan and Load Balancing is available on all plans above the Advanced plan.
In case you have any questions, please feel free to ping us at firstname.lastname@example.org.