Sure, you’ve heard of Gorgias – a customer service platform that integrates with Shopify, BigCommerce, and Magento. It helps you streamline your support processes, increase your efficiency, and improve your customer engagement.
Although Gorgias is helpful, it’s not without its shortcomings. Perhaps for you its features are overwhelming, or you find the service too complex, limited, or expensive. You may, at this juncture, want to consider other options.
We’ve done the research and found some of the best Gorgias alternatives. These are customer service software that offer similar or better features, functionality, and pricing than Gorgias. They can help you handle customer issues, boost customer satisfaction, and grow your business.
First, what is Gorgias?
Gorgias started as a simple Chrome extension that helped users write automated emails back in 2015. But soon, the founders realized there was a huge demand for a customer management platform tailored for online businesses. So they decided to focus on developing their software into a powerful help desk and live chat platform.
Features & benefits
Serving as a customer service software, Gorgias helps users manage customer interactions in one place. Whether it’s email, live chat, phone, social media, or even WhatsApp, it lets you connect with your customers and provide them with the best service possible.
What makes Gorgias “gorgeous” is how it easily integrates with popular e-commerce platforms like Shopify, BigCommerce, and Magento. With over 12,000 users worldwide and over 30,000 support agents using it daily, it looks like the answer to your customer support dream – except, well, it runs on flaws.
Why do you need Gorgias alternatives
Gorgias is great, but it might not suit your needs. Some businesses have experienced difficulties while using it, which slowed down their growth and performance. To help you avoid their mistakes, here are some problems you might face:
01. Learning curve
Gorgias has a lot of features, but they can be hard to learn and use. You might need to spend a lot of time and money training your support agents to master it. This can be a hassle, especially if you’re a small or medium business with limited resources.
02. Integration
Gorgias doesn’t integrate well with some other platforms and tools you might need for your business. Most of its integrations are designed for ecommerce businesses, so if you offer other services, you might not find them useful. You might also face compatibility issues or glitches with certain integrations, such as integrating it with Hubspot.
03. Features
Gorgias is still developing some of its features, such as reporting, which means they’re not fully functional or reliable. You might not be able to get the most out of Gorgias’ features or use them to improve your customer service.
04. User Feedback
Gorgias has received some negative feedback from its users on various platforms. Some users have complained about bugs, poor customer service, billing issues, and update troubles on sites like Capterra, Trustpilot, and G2. These reviews indicate that Gorgias still has room for improvement and might not meet your expectations.
Best Gorgias alternatives to consider
Here, you’ll find a list of the best Gorgias alternatives and competitors. We looked into what they do, their features, what ratings are saying about them, their strengths, and their weaknesses.
1. Helpwise
Helpwise is one of the most perfect Gorgias alternatives. It is your all-in-one customer service hub. It effortlessly brings together emails from Gmail, Microsoft365, and even your social media messages. The result? Faster replies and a more efficient business.
But that’s not all. Helpwise doesn’t just centralize; it analyzes. Dive into insightful analytics about your team’s performance and those crucial customer touchpoints. And with features like shared drafts and collision detection, your team can collaborate without any hiccups or overlaps.
While Gorgias is commendable, Helpwise steps it up a notch. Starting at a mere $15/month, it harnesses the power of AI. Think automated tasks, intelligent query routing, and on-the-spot chatbots. Your team gets a breather, and your customers are met with swift, spot-on responses.
Cons
- Bugs and stability issues with the platform
- Does not have a standalone desktop app
- Search function within the platform needs improvement
2. Zendesk Support Suite
Another one out of the Gorgias alternatives is Zendesk Support Suite which isn’t just another customer service tool; it’s your unified c customer enter. Whether it’s emails, chats, or social media buzz, everything converges here. So, your support agents are always in the zone, addressing queries from every corner.
But here’s the real game-changer: Zendesk’s cutting-edge ticketing. Tickets don’t just land; they’re smartly routed to agents who know best, ensuring every customer feels heard and helped. And the best part? This magic starts at just $17/month.
Plus, with seamless integrations across web, mobile, and email, capturing feedback is a breeze. And for global reach, Zendesk’s support for multiple languages means you can communicate effectively with customers worldwide.
Cons
- Limitations in customization options for ticket forms, chat widget appearance, and reporting templates
- Lacks some advanced features for reporting and analytics
- Issues with the platform’s technical customer support
3. HubSpot Service Hub
HubSpot Service Hub isn’t just about customer service; it’s about redefining it. Imagine a shared inbox where your team collaborates seamlessly, a self-help knowledge base at your fingertips, and feedback surveys that truly listen. And with automation, you can say goodbye to tedious tasks and hello to swift, efficient customer responses.
While Gorgias shines for Shopify and Magento, HubSpot Service Hub as one of the Gorgias alternatives wears many hats. From ecommerce to marketing and sales, it’s got you covered. And with its deep ties to the HubSpot ecosystem, your support team gets a 360° view of every customer, paving the way for personalized touches.
Just a heads-up: its starting tag of $45/month might feel a tad steep.
Cons
- Expensive compared to other options in the market
- Limited reporting capabilities
- Lack of a time tracking feature and the inability
4. Intercom
Intercom doesn’t just call itself a “Conversational Relationship Platform” for the sake of it. It’s all about forging genuine bonds with customers, one message at a time. Picture this: personalized live chats that feel just right, an all-in-one help desk, onboarding that hits the mark, campaigns that resonate, and feedback tools that truly listen.
While Gorgias wears the e-commerce crown, Intercom is dynamic. From real estate to sales and, yes, e-commerce, it’s got versatility. But it’s not just about support. Intercom is in the business of engaging, nurturing, and strengthening customer ties. This positions businesses to capture leads, support users, and gather insights without issues.
Cons
- Software is very expensive for smaller businesses
- Additional charges apply for tracking more leads and users
- Integrating it with user database can be lengthy and complicated
5. Freshdesk
Freshdesk is the next one out of the Gorgias alternatives which is not just “Customer Support Software”; it’s your all-in-one customer connection hub. It manages your emails, chats, and social media effortlessly. Add to that intelligent ticket automation, a handy self-help knowledge base, and tools that make team collaboration a breeze.
Although Gorgias has its charm for online stores, Freshdesk plays broadly. Whether it’s SaaS, logistics, or beyond, it’s ready with advanced ticketing, collaboration tools, time tracking, and SLA management. So you can consider your customer concerns efficiently addressed and monitored.
Just a note: with a price range of $18 to $79, Freshdesk might feel a bit on the higher side, especially if you’re a small business or a startup. But for the toolkit it offers, it might just be worth the investment.
Cons
- Steep pricing
- Dashboard and data pull is time-consuming
- Users report occasional performance issues
6. LiveAgent
LiveAgent is a Gorgias alternative that focusses on crafting memorable customer moments. It’s an omnichannel universal inbox that misses no beat, real-time chats that respond in a heartbeat, a built-in call center that’s all ears, and a centralized service portal that keeps everything in sync.
But there’s more beneath the surface. With customer segmentation, smart automation, an integrated customer portal, and insightful analytics, LiveAgent takes a tailored approach to support.
While Gorgias has its strengths, LiveAgent’s universal inbox ensures no message goes unheard. And with its call center prowess, it’s primed for diverse support needs, be it calls or any query. With LiveAgent, every customer feels seen and valued starting at $15/month.
Cons
- Basic designs for customer portals and knowledgebase components
- Mobile apps not as intuitive as web-based apps
- No option for integrating SMS chat
7. Help Scout
Help Scout is your ticket to hyper-personalized, high-touch customer interactions. Dive into features like collision detection, ensuring no query gets double replies, real-time chats via the Beacon widget, and proactive Messages that keep customers engaged.
But there’s more in the mix. With Saved Replies, common questions get swift answers, and thanks to its robust spam filter, your inbox stays pristine and purpose-driven.
While Gorgias has its niche, Help Scout’s versatility shines across sectors, be it education, gaming, or real estate. With Help Scout, every interaction feels just right.
Cons
- Requires more customization options for different teams
- Messaging feature is overpriced compared to its uses
- Docs feature lacks certain features and can be outdated
8. Salesforce Service Cloud
Salesforce Service Cloud is a panoramic “call center-like” view of customer service. It’s where businesses streamline, route, and escalate cases with finesse.
Customers get a front-row seat with a dedicated portal to track their cases. And for businesses, it’s a social networking plug-in to keep a pulse on brand chatter, analytical tools to decode trends, and email and chat services to keep the conversation flowing.
While Gorgias champions e-commerce, Salesforce Service Cloud’s toolkit knows no bounds. Its versatility, from managing cases to engaging on social media, makes it a fit for varied ecommerce support landscapes, giving it an edge over niche platforms.
At $25 a month, it’s an expensive pick for small businesses eyeing top-tier customer support.
Cons
- Expensive for small businesses
- Businesses may need to invest in training and support to understand it
- Some customization options require coding
9. Zoho Desk
Zoho Desk is another one out of the Gorgias alternatives. It’s more like your blueprint for seamless customer service. Experience its omnichannel support, smart automation, a treasure trove of knowledge, and in-depth reports. And with its tight-knit integration with the Zoho family, you’re looking at a unified business powerhouse.
While many platforms have their niche, Zoho Desk’s adaptability stands out. Whether it’s managing a retail rush or catering to hospitality’s unique demands, its 360-degree customer view ensures you meet every need.
Starting at $18 a month, it’s a blend of affordability and prowess. Its 4.5 out of 5 rating on Capterra is a nod to its efficiency and user loyalty.
Cons
- Setup process can be complex and time-consuming
- Free version is limited with features
- Poor customer support service
10. Gladly
Gladly believes in “people over tickets,” turning every customer touchpoint into a heartfelt connection. With its omnichannel prowess, communication flows effortlessly, no matter the platform. Its magic over Gorgias is in customer recognition, making every chat, call, or email feel like a catch-up with an old friend.
Choosing Gladly is choosing a bond with your customers. It’s a strategy that not only wins loyalty but streamlines support. And with its competitive pricing and a glowing 4.7 out of 5 from 681 reviews, it’s clear: Gladly is both loved and trusted.
Cons
- Occasional errors where the system times out
- Inbox could improve in notifying users of tracking user history
- Difficulty in finding contacts not currently assigned to the user
Gorgias alternatives: which one is right for you?
Based on the above analysis:
- Cost-effectiveness: Helpwise
- Customer Relationship Management: Helpwise
- Enterprise-sized Businesses: Intercom
- Automation Features: HubSpot Service Hub
- Customization and Flexibility: Salesforce Service Cloud
- Omnichannel Communication: Helpwise
Overall, Helpwise stands out as one of the ideal Gorgias alternatives with its cost-effectiveness, unified communication platform, and AI features.
So, why not get started with Helpwise?
Gorgias is gorgeous, but Helpwise is the way to go if you want to boost your customer service and your business. It’s so easy to set up and use, you’ll feel like a pro in no time. No more struggling with complicated interfaces. Just focus on what matters: your team and your customers.
With Helpwise, you can have a shared inbox, chatbots, and knowledge base features like embeddable forms to capture customer feedback, sales leads, and more. Collaborate seamlessly with features that allow you to manage live chat conversations, automate information collection, and even manage customer form responses in a centralized place.
Whether it’s internal or external, you’ll never miss a message, feedback, or an opportunity to engage with your audience. And don’t worry about the cost. Helpwise offers affordable plans tailored for every budget, and you can even try it for free to experience the collaborative and integration features we offer.
FAQs
What are some alternatives to Gorgias?
Some alternatives to Gorgias include Helpwise, Freshdesk, Intercom, and LiveAgent.
How do the features of Gorgias compare to its alternatives?
Gorgias is specifically an ecommerce helpdesk. However, these alternatives are useful for all kinds of B2C businesses. Helpwise, for instance, is perfect for SMBs in every industry.
Are there any notable differences in pricing between Gorgias and its alternatives?
Absolutely. While most alternatives determine their pricing based on the number of agents, Gorgias sets its pricing according to the number of tickets generated. This can be seen as a disadvantage for some clients.
Can you integrate Gorgias alternatives with popular e-commerce platforms?
Yes, you can integrate Gorgias alternatives with popular ecommerce platforms.
What customer support channels do Gorgias alternatives support?
Gorgias’ alternatives like Helpwise, Intercom, and Zendesk offer many integrations and cover common business support channels such as email, chat, social media, and phone.
