Bani Kaur, Author at Helpwise

When Should You Say Goodbye to Gmail for Customer Service in 2023?

Does your business use a shared Gmail account to run operations? Perhaps a big “yes” if you are a startup or a customer service organization. Indeed, every 9 out of…

View Post

How to Use AI for Becoming a Super Agent (Complete Guide for Agents) 2

View Post

Best Customer Service Tips

How to Use AI for Becoming a Super Agent (Complete Guide for Agents)

You know it all and you’ve been there. As a customer service agent, you know all too well the pressure of delivering top-notch service while juggling multiple tasks at once.…

View Post

Critical Customer Service Interview Questions to Ask Potential Agents 3

View Post

Shared Inbox

Critical Customer Service Interview Questions to Ask Potential Agents

How many customers get in touch with you or other C-level execs directly? Most probably a pretty small number, right? Most of your clients communicate with customer service agents who…

View Post

How to Succeed in AI-Driven Customer Service Job Market (Guide for Agents) 4

View Post

Tips & Tricks

How to Succeed in AI-Driven Customer Service Job Market (Guide for Agents)

AI is not just a buzzword anymore. It’s transforming every industry from healthcare to finance and, of course, customer service. In particular, customer service is one industry that is rapidly…

View Post

Why is Internal Communications Process Crucial for a CS Team? 5

View Post

Customer Service Led Growth

Why is Internal Communications Process Crucial for a CS Team?

As a business leader, your north star objective is to make your brand a household name. To achieve that, you spend a lot of time and effort on messaging and…

View Post

Customer Success Process 101: How to Define an Effective One 6

View Post

Customer Service Led Growth

Customer Success Process 101: How to Define an Effective One

Your brand’s success depends on somebody else’s success. In a world where people have zillions of options, you cannot rely on your service/product’s quality. A good offering can no longer…

View Post