Bani Kaur, Author at Helpwise

Customer Service Led Growth

How to Use NPS Scores to Improve Customer Service?

Imagine this: your company has just launched a groundbreaking product or service. The big question is, will your customers become raving fans, spreading the word and bringing in more business?…

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Why is Use Case Understanding Important for Customer Service? 2

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Why is Use Case Understanding Important for Customer Service?

Is that the sound of the stampede? No, what you are hearing is the sound of the customer service-led growth (CSLG) movement, and it is coming at full speed! The…

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Resolution Process 101: Comprehensive Guide to Defining one for CS Team 3

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Customer Service Led Growth

Resolution Process 101: Comprehensive Guide to Defining one for CS Team

A resolution process is a method to negotiate and diffuse the tension between customers and brands in order to reach an acceptable end for the situation. Speaking in detail, customer…

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Complete Guide to Using Win/Loss Analysis for Customer Service 4

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Customer Service Led Growth

Complete Guide to Using Win/Loss Analysis for Customer Service

In today’s business economy, just selling well is not enough for a better customer experience in 2023. Conventional business approaches empower businesses to understand customers on a surface level to…

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How Can Support Enablement Drive Customer Success? 5

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Customer Service Led Growth

How Can Support Enablement Drive Customer Success?

Ever experienced the frustration of reaching out to customer support only to encounter representatives who seem clueless about your needs? We’ve all been there, and it’s not a pleasant experience. …

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How to Use Customer Feedback To Drive Business Growth? 6

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Customer Service Led Growth

How to Use Customer Feedback To Drive Business Growth?

Are you ready to scale your business with exceptional customer service? Here’s a secret ingredient that can take you there: customer feedback. In today’s competitive landscape, businesses are realizing the…

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