Bani Kaur, Author at Helpwise

Customer Service Tools

AI vs. Non-AI Customer Service Software: Which is Right for Your Business?

It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the smart TV, log into your Netflix account, and browse for…

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How to Capture Customer Intelligence for Customer-service Led Growth 2

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Customer Service Led Growth

How to Capture Customer Intelligence for Customer-service Led Growth

Amazon’s CEO, Jeff Bezos, is known to leave one seat empty at the company’s executive meetings. It’s for the most important person in the room—the customer. And while pulling up…

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Customer Service Processes 101: Complete Guide to Set up 3

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Best Customer Service Tips

Customer Service Processes 101: Complete Guide to Set up

Back in 2018, Amazon charged a Georgia-based lady (the US) a humongous US$ 7455 to deliver three boxes of toilet paper. Initially, the woman thought the e-commerce goliath would identify…

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How to create a bullet-proof Customer service-led growth strategy 4

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Customer Service Led Growth

How to create a bullet-proof Customer service-led growth strategy

In his book, the “The Art Of War,” Sun Tzu said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Now, why…

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The Ultimate Guide to Customer Service Led Growth 5

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Customer Service Led Growth

The Ultimate Guide to Customer Service Led Growth

When it comes to creating a world-class customer experience, many companies could learn a thing or two from the Happiest Place on Earth – Disney theme parks. Disney and its…

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Customer Service AI: Most Complete Guide to Deploying It

It’s the early 2000s. Flip phones were all the rage, dial-up internet was still a thing, and the sound of “You’ve got mail!” was music to your ears. You’re daydreaming…

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