Bani Kaur, Author at Helpwise

Best Customer Service Tips

Evaluating AI-Powered Customer Service Tools : Your Ultimate Handbook

Did you know 62% of consumers prefer a customer service bot rather than waiting for human agents to answer their requests? That’s right, the future of customer service is here,…

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Best Customer Service Software in 2023 : Ultimate Guide to Choosing one 2

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Customer Service Tools

Best Customer Service Software in 2023 : Ultimate Guide to Choosing one

You’ve finally decided on implementing customer service software. You go out into the market, and there are hundreds of suppliers. All of them look like the best option for you.…

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The Complete Guide to Customer Retention During Recession 4

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Tips & Tricks

The Complete Guide to Customer Retention During Recession

From social media to group meetings, you’ll see conversations around the upcoming recession. There are evident signs of the world hitting yet another economic slump. Poor economic conditions can impact…

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Your CCW 2023 Itinerary : 5 Reasons You Must Visit Our Booth 5

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Announcements

Your CCW 2023 Itinerary : 5 Reasons You Must Visit Our Booth

The world of Customer Experience (CX) is evolving. The recent introduction of Artificial Intelligence (AI) in the CX industry has unleashed an explosion of possibilities, helping companies improve agent performance…

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How to Write Effective ChatGPT Prompts for Customer Service 6

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Tips & Tricks

How to Write Effective ChatGPT Prompts for Customer Service

ChatGPT has amazing potential for customer service However, despite popular belief, customer service teams still can’t fully automate customer request handling using ChatGPT as it is. AI-based chatbots lack soft…

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