Best 7 eCommerce Customer Service Tools of 2023
Imagine ordering a pair of sneakers 👟 from an online store only to have the wrong size delivered! You then try to complain only to notice the store offers Facebook…
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customer service
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AI vs. Non-AI Customer Service Software: Which is Right for Your Business?
It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the smart TV, log into your Netflix account, and browse for…
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Customer Service Processes 101: Complete Guide to Set up
Back in 2018, Amazon charged a Georgia-based lady (the US) a humongous US$ 7455 to deliver three boxes of toilet paper. Initially, the woman thought the e-commerce goliath would identify…
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Customer Service AI: Most Complete Guide to Deploying It
It’s the early 2000s. Flip phones were all the rage, dial-up internet was still a thing, and the sound of “You’ve got mail!” was music to your ears. You’re daydreaming…
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Customer Service Email Templates that Actually Work
As a business owner, the way you handle customers’ queries can decide your fate. When somebody faces an issue with your offerings, they should be able to contact you and…
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Which Is the Best Shared Mailbox Management Software in 2023? (Gmail vs Outlook vs Helpwise)
In today’s highly competitive market, a business communication platform needs to cover more than basic email-sending functionality. It should combine a messaging app, team management capabilities, and automation software in…
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